CUNY EOC Student Service Manager - Bronx Educational Opportunity Center in Bronx, New York


The EOC Student Service Manager for Student Support Services has the overall responsibility for managing the staff and activities of Student Support Services at the SUNY Educational Opportunity Center (EOC) at Bronx Community College. This includes College Connections Initiative/College Preparatory, counseling, orientation, and college and job placement. Serves as liaison to community resources that benefit the EOC community. He/she reports directly to the Executive Director of the Center.

Areas of responsibility include:

  • Supervises and evaluates Student Services personnel. Conducts meetings and provides professional development opportunities in order to foster a professional, supportive, and effective support team.

  • Participates in the planning and implementation of standardized tests and other student assessments.

  • Acts as liaison between the Bronx EOC and various public agencies and programs such as the Department of Social Services.

  • Assists the Executive Director and other senior staff members in planning, implementing and supervising grants and other research activities conducted at EOC.

  • Responsible for reporting on activities, participation, and outcomes in regards to Students Services areas: admissions, counseling, employment and college initiative. Oversees entry of all data concerning these areas into Banner. Prepares status reports as required, summarizing the total activities and outcomes of Student Support Services.

  • Handles exceptional student situations with respect to student code of conduct and challenges to student success.

  • Supervises Employment Services staff and activities including job preparation, job placement, internships and job career fairs.

  • Supervises activities of the College Initiative, including the Coordinator and Academic Advisor.

  • May represent the Center Director at public and community events.


Bachelor's degree and six years' related experience required.

Preferred Qualifications:

  • Master's degree in Education and/or related field

  • Six years of professional experience working with low income populations

  • Experience working within a postsecondary educational institution and/or in adult education

  • Exceptional experience with vocational training, computer literacy, employment/internship and GED/ESL programs

  • Experience with grant writing and program reporting experience

  • Team leading and supervisory experience


Manages the development, implementation, monitoring, and evaluation of student-related programs at an Educational Opportunity Center (EOC).

  • Oversees a variety of student programs for the EOC, such as community outreach, orientation, admissions, testing, registration, student activities, and job placement

  • Assists senior management in analyzing student needs and developing student service plans, implementing initiatives and assessing performance

  • Develops relationships with college departments, university groups and outside agencies and community organizations to support and enhance student services

  • Collects, analyzes and reports on student program activities, participation, and outcomes

  • May supervise professional and/or clerical staff

  • Performs related duties as assigned


Higher Education Associate




$57,790 - $79,242; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Applicants must apply online by accessing the CUNY website at and navigating to the following links: Select “Employment”, then select “Search Job Postings” and find JOB ID #16078. Please attach resume and cover letter. References on request. Please do not include any other documentation. If you have applied to JOB ID# 15368, you must reapply to the above JOB ID# to be considered.

For general assistance with your CUNYfirst application, please go to for information.




CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: Bronx Community College

Job Title: EOC Student Service Manager - Bronx Educational Opportunity Center

Job ID: 16078

Full/Part Time: Full-Time

Regular/Temporary: Regular