CUNY Student Life Manager - Single Stop in Bronx, New York


Reporting to the Dean for Academic Services, the Student Life Manager of Single Stop will be responsible for developing and implementing policies and procedures that reflect the broader mission of the Division of Student Success. The Manager will have primary responsibility for the general administration of the Single Stop program and oversee the day-to-day operation.

The Manager is responsible for overseeing the outreach to potential clients, benefits screening, counseling clients through the application process, and referring clients to external service providers for legal and financial counseling.

The Manager is expected to:

  • Manage the day-to-day operations and direct work of the Single Stop Office.

  • Train, supervise and evaluate Single Stop full-time and part-time staff.

  • Develop qualitative and quantitative assessment protocols to measure program impact and quality of service.

  • Manage the referral process to partnering agencies; ensure that follow-up with both clients and partnering agencies occurs regarding referrals and outcomes.

  • Create innovative outreach activities with campus student organizations serving students to ensure benefits access.

  • Deepen relationships between Single Stop, Bronx Community College and appropriate partners.

  • Contribute to development and implementation of programs and services for increased student success.

  • Oversee maintenance and tracking of appropriate documentation of all program data and services.

  • Prepare and present reports and findings.


Bachelor’s Degree in Social Work or related field, Master’s Degree in Social Work, and six years' related experience in social work and/or counseling required. Experience working with large populations strongly preferred.


Manages the development, implementation, monitoring, and evaluation of student programs and quality of life issues, promoting the personal development of a diverse student population.

  • Evaluates student needs and trends to develop a range of student services

  • Develops and administers specific programs and general activities in support of student needs

  • Develops relationships with college departments and outside community organizations to understand student needs and available development opportunities

  • Represents the College in campus-wide and university-wide groups and councils focusing on priority student issues

  • Manages staff, fiscal resources, and facilities supporting student affairs activities

  • Performs related duties as assigned.

Job Title Name: Student Life Manager


Higher Education Associate




$60,487 - $105,123; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Applicants must apply online by accessing the CUNY website at and navigating to the following links: Select “Employment”, then select “Search Job Postings” and find JOB ID #16160. Please attach resume and cover letter. References on request. Please do not include any other documentation.

For general assistance with your CUNYfirst application, please go to for information.


March 18, 2017


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: Bronx Community College

Job Title: Student Life Manager - Single Stop

Job ID: 16160

Full/Part Time: Full-Time

Regular/Temporary: Regular