CUNY Enrollment Registrar Specialist (Office of the Registrar, Division of Student Affairs) in New York, New York

POSITION DETAILS

Reporting to the Enrollment Registrar Manager, the Enrollment Registrar Specialist's responsibilities include but are not limited to:

  • Coordinate all registration activities including registration of student requesting permits to take classes at other institutions, study abroad, approved late registrations. Implement strategies for an effective registration process.

  • Implement and monitor communications systems that link records and registration to other offices

  • within the department and across the college.

  • Recommend marketing/communications plans to provide direction for the office’s public-facing communications.

  • Maintain all public facing communication vehicles. Keep webpage current and accurate.

  • Assist with the creation, coordination, and dissemination of office outreach and communication.

  • Develop and maintain the Office of the Registrar presence on social media.

  • Supervise, train, and evaluate phone staff.

  • Use analytical tools to provide reports on metrics on effectiveness of tools use and continually find ways to improve on those metrics through testing and new initiatives.

QUALIFICATIONS

Bachelor's Degree and four years' related experience required.

OTHER QUALIFICATIONS

Experience with the Student Records module of PeopleSoft Campus Solutions (at least two years preferred). Experience with student communication tools or a CRM preferred, but not required. Ability to use technology creatively to solve problems, including an ability to use MS Excel to quickly answer broad questions about sets of data. Strong commitment to customer service, organization, attention to detail, and communication in support of a collaborative team environment. Willingness to learn new skills and share new and existing knowledge with teammates.

CUNY TITLE OVERVIEW

Administers College registration operations under management direction.

  • Coordinates registration services such as grade collection entries and changes, publication of semester course offerings, final examination schedules, classroom scheduling and requests for student information

  • Promotes policies and procedures in compliance with local, state and federal rules and regulations; advises College personnel regarding the development and implementation of responses to regulatory changes

  • Oversees the conformity of record release procedures to management policies and legal requirements, including the Family Rights and Privacy Act (FERPA) and other applicable laws and regulations governing the confidentiality of student records

  • Creates and reviews student communications from the Registrar's Office; ensures transcript and Degree verification requests are handled in a timely manner

  • Recommends and implements improvements to office operations; assists with strategic planning

  • Prepares reports and analyses on registration activities

  • May train faculty and staff on retention techniques, record-keeping protocol and/or registration systems

  • May supervise office operations and/or department budget

  • Performs related duties as assigned.

Job Title Name: Enrollment Registrar Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$46,640- $60,683; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Click on the "Apply Now" button and follow the application instructions. Please have your curriculum vitae/ resume and scholarly interest or cover letter with names and contact information of 3 references available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document. The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters. Incomplete application packages will not be considered.

CLOSING DATE

Open until filled with review of applications to begin April 17, 2017.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: Hunter College

Job Title: Enrollment Registrar Specialist (Office of the Registrar, Division of Student Affairs)

Job ID: 16388

Full/Part Time: Full-Time

Regular/Temporary: Regular