CUNY IT Associate, Level 2 (Provisional) - Instructional Computing & Information Technology in New York, New York

GENERAL DUTIES

I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

IT Associate

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

Instructional Computing and Information Technology (ICIT) at Hunter College is seeking an IT Associate to support the College’s role in as a Project Coordinator/VIP Support. This position reports directly to the Assistant Vice President for ICIT/Chief Information Officer The position of Project Coordinator/VIP Support Technician entails IT maintenance and operational matters, end-user support services and special projects and initiatives. The Project Coordinator/VIP Support Technician must possess technical proficiency, a commitment to working as a member of a support team and dedication to customer service. In addition to the General Duties, duties and responsibilities include performing and supervision of, but are not limited to:

  • Oversight for work of 2+ technicians ensuring issues are addressed and resolved expediently and with proper documentation.

  • Break/fix support

  • Image management and deployment

  • VIP and executive support

  • Asset management

  • Mobility solutions and architecture

  • Virus solution evolution and support

  • OS and application upgrades and patching

  • Operational process oversight and knowledge solution development

  • Cell phone and tablet support and management

  • Track and complete projects that involve ICIT

MINIMUM QUALIFICATIONS

  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

OTHER QUALIFICATIONS

Preferred qualifications include;

  • Ability to learn and support new services

  • Knowledge of Hunter and/or CUNY supported services

  • Ability to develop a variety of approaches for problem solving

  • Excellent communication and customer service skills

  • Strong interpersonal skills for service delivery

COMPENSATION

$66,665

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Click on the "Apply Now" button and follow the application instructions. Please have your resume or curriculum vitae and cover letter with names and contact information of 3 references available to attach into the application before you begin. The resume, cover letter and any other required documents must be uploaded as ONE document. The document must be in .doc, .docx, .pdf, .rtf, or text format.

CLOSING DATE

Open until filled with review of applications to begin December 5, 2016.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: Hunter College

Job Title: IT Associate, Level 2 (Provisional) - Instructional Computing & Information Technology

Job ID: 15649

Full/Part Time: Full-Time

Regular/Temporary: Regular