CUNY Academic Advising Specialist in Queens, New York


Often referred to as "the Jewel of the CUNY system,” Queens College sits on 80 acres of land and is a place of contrast: an urban school in a suburban setting. It is a place where a large and diverse student body receives personalized attention. This formula has made us one of New York's premier educational institutions.

Queens College’s Academic Advising Center seeks one Academic Advising Specialist who will assist the director and deputy director to plan, coordinate and manage academic advising services for new and continuing students and train and supervise professional staff.

The Center provides centralized and integrated academic advising to incoming and current undergraduate students through the articulation, clarification and navigation of degree requirements in order to foster timely and successful completion of the baccalaureate degree. It serves as a bridge between the college and the student body by ensuring clarity, uniformity and accessibility of college-wide academic requirements and policy and procedural information from each student's entry through graduation.

Specific duties include but are not limited to:

  • Assist students with navigating academic opportunities including selection of major and minor areas and ensuring academic standards including those for retention and probation.

  • Serve as a resource to students with regard to academic policies and standards, grading policies and various appeal processes.

  • Assist students in the development of educational plans, which include the selection of courses based on academic status, course sequencing, and levels of preparedness.

  • Design and facilitate group information sessions and orientation presentations.

  • Utilize technological initiatives, which include computer-aided and/or web-based advising, customer service management and electronic advising portfolios.

  • Partner with academic programs and administrative areas to develop and place students into mentoring, research, internship, summer/winter programs, tutoring opportunities.

  • Collaborate with applicable services and programs in the development of programs and activities designed to address retention and attrition of students while striving to increase the graduation rate and reduce time-to-baccalaureate.

  • Work closely with the director to provide assessment information to be used for reporting on retention, attrition and completion of requirements.

  • Manage and administer specialty advising services for students who are members of various QC, CUNY or external groups or programs.

  • Represent the department at recruiting and orientation events


Bachelor's degree and four years' related experience required.


  • Master’s Degree and experience in an urban higher education setting preferred.

  • The candidate should possess excellent communication and writing skills and must be able to present ideas and information to small and large groups.

  • Highly organized and detail-oriented with exceptional customer service and problem-solving skills.

  • The candidate will have a commitment to student learning and success through developmental advising protocols and a commitment to professional development.

  • Computer skills including Microsoft Office and online customer relations management systems necessary with preference in use of PeopleSoft, Degree Works and Hobsons products including Connect and Retain.

  • Ability to work extended hours (flexible evening and weekends when needed) during peak operation periods.


Administers an academic advising center or unit.

  • Collaborates with other academic and administrative offices to maintain a comprehensive academic advisement program

  • Ensures students are provided with consistent, accurate, and prompt advising services, coordinating with academic departments

  • Works with students to resolve academic issues, providing information and/or referral

  • Develops orientation programs to engage and retain students and instructs students, faculty and staff on use of advising technologies

  • Conducts assessments to strengthen advisement programs

  • Organizes and facilitates training for faculty advisors

  • Develops print and online communication materials

  • May supervise office operations and budget

  • Performs related duties as assigned.


Higher Education Assistant




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Candidates should provide a resume, cover letter describing related qualifications and experiences, and the names and contact information for three professional references.


December 10, 2016 with review to begin November 10, 2016


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: Queens College

Job Title: Academic Advising Specialist

Job ID: 15688

Full/Part Time: Full-Time

Regular/Temporary: Regular