Job Information

CUNY Associate Director of Financial Aid for Compliance (Financial Aid Manager) in Bronx, New York

Associate Director of Financial Aid for Compliance (Financial Aid Manager)

Job ID



Lehman College

Full/Part Time





The Associate Director for Financial Aid Compliance reports to the Director of Financial Aid and will work as part of a multi-functional team. The Associate Director will:

  • Support and monitor the compliance with applicable federal and state laws and regulations, other legal obligations, and institutional policies and procedures governing the administration of the financial aid programs at Lehman College. The Associate Director will assist Lehman Financial Aid personnel with the implementation of all federal and state regulatory and statutory requirements of the financial aid programs;

  • Monitor financial aid data to verify accuracy, and develop strategy to alleviate any problems by providing the information necessary for solutions;

  • Oversee the operations of the Federal Work Study program;

  • Perform the continual review of policies, services, and procedures aimed at delivering compliance oversight of the financial aid programs; Assist in the interpretation of federal and state regulations, institutional policies, guidelines and professional literature; Act as a resource for others when clarification is needed; Remain current and abreast of changes to pertinent legislation and regulations;

  • Conduct ongoing monitoring of critical regulatory requirements and certification, including for purposes of the Federal Student Aid Program Participation Agreement;

  • Identify any systems issues, research problems, and develop solutions to maintain compliance of the aid programs, in consultation with other Financial Aid managers, other Lehman offices and CUNY Central Office professionals; Ensure that proper security roles and system access for staff for both CUNYfirst and various federal and state systems;

  • Track and assist in the review of all communications to ensure compliance with the regulatory requirements, including but not limited to websites, publications, and student notifications;

  • Lead in the coordination with other offices to ensure corrective action is taken as needed in any actual or potential instances of non-compliance;

  • Train financial aid staff with both routine financial aid compliance and processing;

  • Responsible for assisting with the annual independent Title IV audit. Proactively troubleshoot and resolve all issues related to Title IV compliance activities;

  • Participate in day-to-day office operations, conduct special projects as assigned, and perform related duties which include staff supervision and representing the Director at meetings; review and process Professional Judgement Requests;

  • Participate in College Orientations and other campus meetings as required;

  • Some evening and weekend work may be required.


­A Bachelor’s Degree and six (6) years of related experience in financial aid administration are required.

The ideal candidate will have:

  • A Master’s Degree is preferred.

  • Knowledge and understanding of financial aid compliance, operations and best practices

  • Knowledge of the CUNYfirst system or equivalent student systems

  • Strong organizational and time management skills, including the ability to handle multiple tasks to prioritize and to work independently

  • Superior communication skills, both written and oral to effectively communicate and train all employee levels within the University

  • Strong analytical, research, and technical skills to evaluate and use data in planning and decision making

  • Outstanding interpersonal skills and a high level of commitment to student service

  • Proficiency in Microsoft Word and Excel and demonstrated ability to learn and apply other software, as needed

  • Ability to produce results as part of a collaborative team in a fast-paced environment


Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards.

  • Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums

  • Manages day-to day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid

  • Provides comprehensive financial counseling to parents and students

  • Implements all necessary processes to support financial aid application, awarding and delivery cycles

  • Oversees the coordination of financial aid activities with those of other College and University offices

  • Implements and maintains web based services

  • Performs related duties as assigned.

Job Title Name: Financial Aid Manager


Higher Education Associate




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information).

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.


September 4, 2022


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.