CUNY Enrollment Bursar Specialist (HEOa) - Bursar Department in Bronx, New York
Enrollment Bursar Specialist (HEOa) - Bursar Department
Bronx Community College
Reporting to the Enrollment Bursar Director, the Enrollment Bursar Specialist will assist with the management of tuition and fee collection and deposits, processing of third-party payments, and student account reconciliation.
The Enrollment Bursar Specialist will serve a deputy in the Enrollment Bursar Director’s absence and recommend needed changes or improvements.
In addition to the CUNY Title Overview, typical duties include but are not limited to:
Manage full-time and part-time Bursar staff in the absence of the Bursar, schedule staff and serve as an escalation point for cashiers, resolve escalated student issues, and ensure all cash handling procedures are adhered to.
Manage the full collections process from when students first incur a balance through to collection agency placement
Manage the collection and deposit of tuition and fees and departmental funds.
Oversee communications to students to ensure student pay their tuition in a timely manner.
Effectively communicate with departments that interact with the Office of the Bursar including but not limited to, Financial Aid, Admissions, Registrar, and Accounting.
Verify documents for accuracy by reviewing supporting data and records and assisting in audit functions.
Perform reconciliation on student accounts including third-party contracts and the Nelnet payment plan. Run appropriate queries in CUNYfirst and report findings to management.
Develop procedures and policies for improved efficiency and customer service. Manage the upkeep of documentation for the Office of the bursar including updating existing policies and procedures as well as documenting new policies and procedures.
Serve as an escalation point for all staff in the absence of the Bursar. Assume responsibility for the cash management process to ensure policies and procedures are adhered to. Assist with the operation of the area as needed.
Perform other related duties as assigned.
Bachelor's degree and four years' related experience are required.
Experience in Public Higher Education
Excellent Customer Service Skills required
Ability to work collaboratively across various student service areas a must.
Excellent verbal and written communication skills required.
Experience with CUNYFirst PeopleSoft ERP preferred.
Excellent organizational, time-management, and interpersonal skills required.
Ability to work in a team-oriented environment is essential.
Evening and weekend hours may be required.
CUNY TITLE OVERVIEW
Administers a College student accounts function under management direction.
Administers processing, collection, reconciliation and maintenance of student receivables including cashier activities; supervises and approves refund process
Reviews student accounts; manages delinquent accounts in collaboration with collection agency
Advises students on tuition payment options and resolution process
Recommends and implements improvements to office operations; assists with strategic planning
Serves as resource reference to interpret and comply with University and College policies
Prepares analytical and statistical reports for management
May supervise office operations and/or department budget
Performs related duties as assigned.
Job Title Name: Enrollment Bursar Specialist
Higher Education Assistant
COMPENSATION AND BENEFITS
$51,242 - $97,580; Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
Applicants must apply online by accessing the CUNY website at www.cuny.edu and navigating to the following links: Select “Employment”, then select “Search Job Postings” and find JOB ID #25384. Please attach resume and cover letter. References on request. Please do not include any other documentation.
For general assistance with your CUNYfirst application, please go to http://www.cuny.edu/employment/jobsysteminstructions.html for information.
Open until filled; with review of resumes in 15 days.
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.