CUNY Financial Aid Advisor - Financial Aid in Bronx, New York

POSITION DETAILS

Bronx Community College seeks a service-oriented professional to join the Financial Aid Team to facilitate the students' initial and continuing financial aid experience. This professional will provide comprehensive front-line customer service to students focused on financial aid resources, eligibility requirements, application completion, and processing. The Financial Aid Advisor will interpret, apply, and comply with Federal and State financial aid guidelines and University policies.

Reporting to the Director of Financial Aid, the Financial Aid Advisor will work as part of a team of professionals to deliver in-person, phone, and e-mail financial aid information on grants, loans, applications, work-study, and other related programs and services to current and prospective students, families, and college staff.

The Financial Aid Advisor's duties will include, but not be limited to the following:

  • Advise students regarding financial aid eligibility, verification process, application intake, evaluation, processing and awarding of aid, verify eligibility for state and federal financial aid programs, assist students in filing FAFSA and Tap applications as needed, review documents for accuracy, document tracking, Satisfactory Academic Progress (SAP)/Appeals process, and student problem resolution and follow-up.

  • Evaluate and process financial aid documents accurately within prescribed timeframes.

  • Coordinate all Satisfactory Academic Progress (SAP) appeals for the Appeal Committee. Review and ensure that the appeals are complete and accurate. Review student academic appeals with Committee members. Update CUNYFirst FSAP checklist with the Committee’s decision.

  • Remove SAP hold on CUNYFirst for students whose appeals are approved and update SAP Flag.

  • Notify students whose appeals has been approved and denied. Maintain SAP document tracking and student communications.

  • Attend financial aid training sessions and professional development, conduct financial aid information sessions, and maintain working knowledge of Title IV/institutional/State compliance regulations.

  • Help analyze and monitor information including disbursements, repayments, delinquencies, and closures.

  • Conduct group and individual Financial Aid information sessions.

  • Represent the Financial Aid Office at College-and/or University-wide meetings, orientations, and Open Houses.

Position requires flexibility during peak periods and some late nights for office coverage.

QUALIFICATIONS

  • Bachelor's Degree required

  • Financial aid work experience with a high level of customer service preferred

  • Knowledge of Federal and New York State financial aid programs and related online systems and databases preferred

  • Experience with NSLDS, People Soft, and higher education software preferred

  • Proficiency in using MS Office programs, databases, spreadsheets, and online applications

  • Multi-lingual ability (preferred) with strong presentation, interpersonal, and verbal communication skills to successfully work with and present to a diverse audience

  • Experience working well with culturally and academically diverse students

  • Strong work ethic, character and personal integrity. and ability to work with the utmost professionalism, discretion, and confidentiality

  • Detail oriented with strong writing, analytical, evaluative, and organizational skills

  • Ability to work well in a time-sensitive, dynamic, student-oriented, and responsive office

  • Ability to relate to a diverse student population in an urban setting and work independently as well as part of a team

  • Flexibility to work evening hours

CUNY TITLE OVERVIEW

Counsels applicants and students on eligibility for financial aid programs, assisting them in the application process.

  • Verifies eligibility for Federal and State financial aid programs including grants, scholarships, and guaranteed student loans

  • Performs application intake, evaluation, processing and awarding

  • Assists in the production of Financial Aid online, print material, and websites

  • Advises students on good academic standing requirements and the appeal process; reviews appeals for dependency overrides and budget adjustments

  • Conducts group workshops and represents the financial aid office at various on- and off- campus events

  • Serves as a liaison between the college office and Direct Loan Providers

  • Performs other related duties as assigned.

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$39,282 - $71,268; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Applicants must apply online by accessing the CUNY website at www.cuny.edu and navigating to the following links: Select “Employment”, then select “Search Job Postings” and find JOB ID # 20299. Please attach resume and cover letter. References on request. Please do not include any other documentation.

For general assistance with your CUNYfirst application, please go to http://www.cuny.edu/employment/jobsysteminstructions.html for information.

CLOSING DATE

April 11, 2019

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Financial Aid Advisor - Financial Aid

Job ID: 20299

Location: Bronx Community College

Full/Part Time: Full-Time

Regular/Temporary: Regular