Job Information

CUNY Academic Senior Advisor (HEOa) - Flex Academic Success Coach in Brooklyn, New York

Academic Senior Advisor (HEOa) - Flex Academic Success Coach

Job ID



Kingsborough Community College

Full/Part Time



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The FLEX Program at Kingsborough Community College was established to support returning adult students who need flexible and supportive approaches to meet success in completing their associate degrees. Originally intended to provide courses through fully on-line, hybrid and/or evening and weekend modalities it has seen the majority of its students choosing to remain primarily fully online to complete one of the eight fully online accredited associate degrees. FLEX recognizes the academic challenges, particularly those experienced by returning students and works to support them from point of interest in attending KCC/joining FLEX through graduation and beyond.

Reporting to the FLEX Program Manager the FLEX Academic Advisor/Academic Success Coach will utilize a holistic and intrusive advisement approach to provide academic guidance, mentoring and coaching to a caseload of primarily adult/nontraditional/returning students. The Academic Success Coach involves overlapping processes including proactive communication, meaningful dialogue, problem solving, strategic planning, follow-up and continual real-time revision of students’ plans and goals. Using a variety of tools, the Academic Success Coach adjusts their approach to best match the needs of the individual student while helping the students explore the best path to reaching their individual goals.

In addition to the CUNY Title Overview, the Academic Success Coach duties will include but not be limited to the following:

· Initiate and maintain proactive individualized coaching, mentoring and encouragement to assigned students to keep them engaged in successfully advancing their education

· Use intentional advising practices to foster student development and to aid students in the creation of educational plans, setting goals, and identifying the next steps necessary to navigate College processes

· Monitor student academic progress toward degree completion, referring student to appropriate campus support services and following up on success of referral

· Develop and conduct engaging workshops on academic success/time and resource management/career exploration/transfer planning and options.

· Design and implement targeted and personalized communication to engage, inform, and remind students of opportunities, requirements, and provide encouragement

· Monitor and track, utilizing student success technology systems (currently Starfish) the efficacy of coaching activities, student interactions, and referrals in achieving individual student success and persistence, retention, and completion rates of assigned students.

· Identify appropriate interventions and promptly connect assigned students to relevant academic and community resources (ex. tutoring, financial aid, counseling, career services, ARC, etc…) as necessary to assure academic persistence and success

· Collaborate with various areas of Academic Affairs, Enrollment Management and Student Affairs to advocate on behalf of students when necessary

· Participate in advisor training/updates and maintain overall updated knowledge of curricula, academic policies and processes students are affected by in route to the graduation stage and beyond

· Assist with other related projects as requested

· Some evenings and weekends required (at least one day per week with an adjusted schedule of 11am-7pm)


Bachelor's degree and four years' related experience required.

The preferred candidate will have:

  • Master's degree in an appropriate discipline (ex. higher education, counseling, social work)

  • Experience with academic advisement and caseload management strongly desirable

  • Strong understanding of the needs and challenges facing students from diverse urban backgrounds; particularly adult learners

  • Experience supporting students enrollment primarily/fully on-line in being academically successful in a higher education environment

  • Strong organization, project management, communication, and facilitation skills

  • Ability to maintain accurate and detailed records of student activities

  • Understanding of Financial Aid implications on advisement

  • Excellent written and oral communication skills

  • Familiarity with Student Development Theory; particularly adult student theories

  • Computer skills, particularly Microsoft Office (Access and Excel); and aptitude to learn new systems as needed

  • Knowledge of CUNYFirst (PeopleSoft) and Starfish/Navigate, helpful

  • Ability to maintain ongoing knowledge of academic curricula and college policies

  • Ability to work a flexible schedule required, including some evening and weekend hours


Provides expert and/or specialized academic counseling a diverse student population.

  • Offers comprehensive advisement to full-time and part-time students

  • Works with other academic affairs staff as well as enrollment and student affairs to assist students to declare majors and select appropriate courses

  • Monitors students' performances and takes appropriate action if necessary; resolves students' problems regarding curricular requirements

  • Develops academic plans and performs graduation audits

  • Provides information to students regarding student support services, college policies and program procedures and guidelines

  • Facilitates workshops; assists with other department activities such as course scheduling

  • Establishes and maintains student advisement files; prepares activity reports and analyses

  • May supervise extramural activities, such as internships and community service; may assist with accreditation efforts as needed

  • May provide career and transfer services and/or specialized program counseling

  • May supervise junior advising and/or clerical staff

  • Performs related duties as assigned.

Job Title Name: Senior Academic Advisor


Higher Education Assistant




$52,267 - $68,004

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

IMPORTANT NOTICE: Health Plan Coverage for Employees Hired on or after October 1, 2022 City of New York employees and employees of Participating Employers and their eligible dependents hired on or after October 1, 2022 will only be eligible to enroll in the EmblemHealth HIP HMO Preferred Plan and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.

After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365th day period.

If a new health plan is selected, the new plan will be effective on the 366th day.

Only after the 365th day can the employee participate in any Annual Fall Transfer Period. An employee who needs to request an exemption from the required enrollment in the HIP HMO Preferred Plan can do so by submitting a HIP HMO Opt-Out Request Form to EmblemHealth. An employee, or eligible dependent, must meet certain criteria and the request must be approved by EmblemHealth before the exemption is granted. The HIP HMO Opt-Out Request Form and HIP service area are available on the EmblemHealth website.


Visit, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID 26866, or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.


June 20, 2023


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.