CUNY Academic Student Support Program Specialist - CUNY Start in Brooklyn, New York


Medgar Evers College (MEC), a nationally recognized leader in urban-serving education, is one of twenty three colleges within the dynamic City University New York (CUNY) System. Named for the late civil rights leader, Medgar Wiley Evers (1925-1963), the College's mission is to develop and maintain high quality, professional, career-oriented undergraduate degree programs in the context of liberal education.

CUNY Start is an intensive program for incoming college students, both high school and GED /HSE graduates, who need to increase their academic proficiency in reading, writing and mathematics prior to enrollment in college credit classes. The CUNY Office of Academic Affairs, six of the University's seven community colleges and Medgar Evers College work collaboratively to provide students with an innovative approach to developmental education. CUNY Start is recognized for its carefully designed curriculum and pedagogy, ongoing professional development, and a supportive approach to student development.

The CUNY Start Program Support Specialist conducts comprehensive individual and group student orientations, information sessions and interviews, academic advising, performance feedback sessions and conferences, skills development seminars, workshops, recruitment/outreach, new student orientation, and other activities to enable successful program enrollment, completion, college transition, and matriculation. Reporting to the campus CUNY Start Director, the Student Support Program Specialist may work with a set group of students to cultivate and oversee their educational and advisement plans.

Other duties will include but not limited to the following:

  • Provide academic and college success advice; general guidance, coaching, mentoring and career exploration support.

  • Monitor, evaluate, document, and report on students' academic participation and progress, ensures compliance with guidelines, and manages records and files.

  • Advocate for students and provide appropriate program support services and referrals to faculty, campus learning resources, and/or University student development services.

  • Deliver program curricula and create training manuals and educational support materials.

  • Coordinate regular team meetings with faculty, academic, and administrative staff and actively participates in campus and University meetings and training activities.

  • Participate in executing the program's daily operations and logistics.

  • Analyze program data, assist with evaluating goals, and the development of measurement criteria to perform student learning outcomes assessments and create utilization reports.

  • May supervise and train full/part-time staff.


Bachelor's degree and four years' related experience required.

Other Qualifications: Successful candidates will have the following professional and business core competencies:

  • Demonstrated experience in academic advising, career advising, and/or student development with diverse student populations, particularly under prepared high school or college students in an educational setting or college prep program required

  • Facilitation experience in adult or developmental education and using a holistic and strengths-based approach to student development preferred

  • Knowledge of learning strategies, accommodations and accessibility services

  • Strong presentation, verbal and interpersonal communication skills to successfully work with and present to diverse learners and audiences

  • Experience working with linguistically, culturally, and academically diverse students

  • Strong work ethic, character and personal integrity, and ability to work with the utmost professionalism, discretion and confidentiality

  • Detail oriented with strong organizational, writing, proofreading and editing skills with solid analytical, evaluative and research skills

  • Ability to work well in a time-sensitive, dynamic, student centered and responsive office

  • Experience working in collaborative settings preferred

  • Computer proficiency using standard office software programs/applications


Provides educational development activities supporting a targeted academic program.

  • Assists in developing and preparing program offerings, curricula, guidelines, and related communications

  • Promotes program and advises students and College stakeholders on services, policies, and procedures

  • Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices

  • Provides student services such as workshops, seminars, and advising sessions

  • Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness

  • Performs related duties as assigned.


Higher Education Assistant




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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May 22, 2018


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Academic Student Support Program Specialist - CUNY Start

Job ID: 18501

Location: Medgar Evers College

Full/Part Time: Full-Time

Regular/Temporary: Regular