Job Information

CUNY Academic Systems and Business Effectiveness Specialist - Office of the Registrar in Brooklyn, New York

Academic Systems and Business Effectiveness Specialist - Office of the Registrar

Job ID



NYC College of Technology

Full/Part Time




New York City College of Technology (City Tech) of the City University of New York (CUNY) is a comprehensive college offering associate and baccalaureate degree in technology and health related degree programs, other career-oriented degrees and liberal arts transfer degrees in its Schools of Arts and Sciences, Technology and Design, and Professional Studies. Located in the Metrotech area of downtown Brooklyn, we are the largest public college of technology in New York State and exceptional in that we go beyond traditional class offerings to create a high-tech, hands-on educational experience for our students, preparing them for a rapidly changing world. For over five years City Tech has been among the leaders in the diversity of the students it serves among all Comprehensive Colleges/Bachelor’s (North) in the annual survey by U.S. News and World Report. Students and faculty are from more than 120 countries and speak more than 85 languages, with many students the first in their families to attend college. City Tech employs approximately 1,000 full-time faculty and staff, and over 900 part-time faculty.

The Office of the Registrar at City Tech welcomes applications for the position of Academic Systems and Business Effectiveness Specialist.

Reporting to the Senior Registrar and in collaboration with the Office of Academic Affairs, the Office of Computing Information Services, various departmental supervisors, and the CUNY Central Office, the Academic Systems and Business Effectiveness Specialist serves as the primary liaison for Navigate and DegreeWorks. With an eye toward effective implementation, the Academic Systems and Business Effectiveness Specialist ensures that the Navigate and DegreeWorks platforms support both innovative and tested solutions to support City Tech’s retention and graduation goals, delivers a high-quality experience to students, faculty, and staff.

In addition to the CUNY Title Overview, responsibilities of the Academic Systems and Business Effectiveness Specialist include:

  • Configuring Navigate, including the addition and maintenance of new data elements (e.g., categories, tags, student groups, etc.)

  • Developing DegreeWorks training materials and facilitate training workshops for faculty, staff, and students

  • Analyzing and monitoring TAP reports, identify patterns, and address issues (e.g., erroneous course placements, repeated courses, credit discrepancies, etc.).

  • Collaborating with the Office of Computing Information Services Faculty/Staff and Student Help Desk in the resolution of issues with access to the application

  • Establishing a timeline for updates to the system

  • Supporting Navigate and DegreeWorks trainings tailored to the various user roles on campus

  • Serving on college-wide committees as a subject matter expert on these systems

  • As appropriate, supporting integration with other technology solution systems


Bachelor's Degree and four years' related experience required.

Applicants who possess the technical and organizational skills to facilitate cross functional effectiveness with a variety of stakeholders on campus are highly preferred.


Assists with planning, conducting, and implementing improvements to operational practices and systems aimed at enhancing organizational effectiveness.

-Provides functional project support to areas in transition, collects and analyzes data, and prepares project materials

-Coordinates efforts between departments and between the college/unit and external participants

-Participates in planning implementation tasks, including training

-Performs needs and outcomes assessments as needed

-May provide training and follow-up support

-Performs related duties as assigned.

Job Title Name: Admin Org and Business Effectiveness Specialist


Higher Education Assistant




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Visit, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.


Open until filled with review of resumes to begin on or after December 22, 2021.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.