CUNY EOC IT Associate, Level 2 - Systems Administration in Brooklyn, New York
EOC IT Associates perform moderately complex professional work in technology-related disciplines in and Educational Opportunity Center(EOC). While areas of specialization vary, typically EOC IT Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.
EOC IT Associates should demonstrate mastery of one or more technology-related disciplines.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
EOC IT Associate
CAMPUS SPECIFIC INFORMATION
Located at CUNY’s New York City College of Technology in downtown Brooklyn, the State University of New York, Brooklyn Educational Opportunity Center (BEOC) provides tuition-free academic and workforce development training to eligible New York State residents, providing a pathway to lifelong learning, college access and economic self-sufficiency.
The EOC IT Associate – Level 2 (Systems Administrator) will be primarily focused on maintaining the overall integrity of the BEOC intranet and data center. They will be responsible for routine operations, troubleshooting and solving computing and communications problems in BEOC, which comprises a local area network (LAN) of approximately 500 computers, technical support areas, help desk, telephone systems and similar environments.
Reporting to the Director of Administrative Services, or designee, the EOC IT Associate – Level 2 will perform IT systems operations tasks, and serve as a technical resource for the IT support team while providing desktop, hardware, software, printer, and network support in the classrooms and administrative offices. The IT Associate – Level 2 will also serve as the second tier for IT Support for BEOC faculty, staff, and students.
Duties include, but are not limited to:
Manage and administer a Windows infrastructure supporting staff, faculty, and student users
Perform and oversee day-to-day activities including maintenance, backup, performance monitoring, and security enforcement on a Windows platform
Design, implement & maintain Microsoft server technology solutions, including Active Directory, Windows Server, Windows Update Server, Exchange, DPM Server, etc.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Maintain active directory by managing accounts, policies, DNS records, domain controllers, and organizational units
Maintain a Windows Active Directory environment including account management, group policy management, delegation, replication and overall health
Install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Install, upgrade and maintain computer related equipment
Install and configure computer equipment to support multimedia applications (video, audio, and conferencing)
Test software applications and systems
Evaluate, diagnose, troubleshoot and resolve network equipment problems
Monitor network to ensure security and availability
Install, upgrade, and maintain application servers, file servers, database servers, print servers and web servers
Implement updates to hardware and software
Perform regular security monitoring to identify any possible intrusions
Identify departmental needs and make suggestions regarding technical direction
Setup hardware such as relay racks, patch panels, switches, routers, and printers
Develop and maintain installation and configuration procedures
Maintain inventory records and records of assignment and use of technical equipment
Develop and maintain documentation consistent with industry best practices for IT operations
Collaborate with staff and faculty to facilitate processes, projects, installations and formulation of operating policies and procedures
Interact with contractors and vendors to support installations, maintenance and repairs, and the acquisition of services and equipment
Repair and recover from hardware or software failures
Troubleshoot telephone systems
Provide IT training to faculty and staff
**Evenings and Weekends may be required.
A High School diploma or GED from an accredited institution.
An equivalent of seven years of experience post-high school that can be met by one of the following: Seven years of full-time work experience in a computer or technology-related position. CUNY considers full-time experience to be 35 hours per week; An Associate's degree plus five years of full-time work experience in a computer or technology-related position; A Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position.
Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.
A Motor Vehicle Driver's License, current and valid in the State of New York, may be required for some, but not all, positions.
This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
MCSA, MCSE, or equivalent certification
Bachelor’s degree in related area
Experience with managing Microsoft Windows Servers
Experience with implementing Microsoft Active Directory
Experience with TCP/IP networking, including DHCP and DNS
Knowledge of RAID configuration and management
Knowledge of system installation, configuration, back-up and recovery methodologies
Knowledge of Microsoft Exchange Server, Microsoft ISA Server, Microsoft DPM Server
Knowledge of Active Directory and Group Policies
Knowledge of Distributed File System
Good written and verbal communication skills including technical writing skills
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
To apply, go to www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
A resume and cover letter must be attached.
Candidates considered until position filled.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job Title: EOC IT Associate, Level 2 - Systems Administration
Job ID: 19894
Location: NYC College of Technology