Job Information

CUNY Federal Pell & Systems: Financial Aid Specialist (Higher Education Assistant) - Financial Aid Office in Brooklyn, New York

Job Title: Federal Pell & Systems: Financial Aid Specialist (Higher Education Assistant) - Financial Aid Office

Job ID: 22383

Location: NYC College of Technology

Full/Part Time: Full-Time

Regular/Temporary: Regular


New York City College of Technology (City Tech) of the City University of New York (CUNY) is a comprehensive college of over 17,000 students offering associate and baccalaureate degree in technology and health related degree programs, other career-oriented degrees and liberal arts transfer degrees in its Schools of Arts and Sciences, Technology and Design, and Professional Studies. Located in the Metrotech area of downtown Brooklyn, we are the largest public college of technology in New York State and exceptional in that we go beyond traditional class offerings to create a high-tech, hands-on educational experience for our students, preparing them for a rapidly changing world. For over five years City Tech has been among the leaders in the diversity of the students it serves among all Comprehensive Colleges/Bachelor’s (North) in the annual survey by U.S. News and World Report. Students and faculty are from more than 120 countries and speak more than 85 languages, with many students the first in their families to attend college. City Tech employs approximately 1,000 full-time faculty and staff, and over 900 part-time faculty.

Reporting to the Associate Director of Student Financial Aid, the Federal Pell & Systems Specialist is responsible for administering the federal Pell Grant Program including, the processing of ISIRs, disbursement, and

reconciliation to ensure compliance with Federal regulations and CUNY policies. The successful candidate will be responsible for researching and resolving systems (CUNYfirst), CUNY’s or the Colleges document submittal portals, and verification, or any other systems related problems, and serves liaison to Computer Information Systems CIS). The Specialist collaborates with other units in the Business Office and Enrollment Management division and functions as liaison between City Tech, CUNY, Central Financial Aid Office and Office of Budget and Fiscal Management.

The Financial Aid Specialist's responsibilities include but are not limited to:

  • Administer the Federal Pell Program including ISIR processing, certification of payments, and reconciliation.

  • Research and resolve CUNYfirst or other systems related problems.

  • Assist with the certification of Pell book advance payments.

  • Research and reconcile student financial aid Pell payment/Merit Scholarship related issues, and follow- up on inquiries from various offices including the Office of Fiscal Management and Budges pertaining to unclaimed Title IV Checks and disbursement.

  • Collect and distribute students’ files (submitted via CUNY’s portal, the College’s designated contractor, or other means).

  • Represent the financial aid office at various student financial aid systems meeting/training within the college and throughout the University.

  • Assist in staff training and the development of policies and procedures

  • Assist in providing advisement to students if needed.



Bachelor's Degree and four years' related experience required.


  • The ideal candidate is knowledgeable of the University’s financial aid payroll systems, federal, state, and city financial assistance regulations, the schools’ admission’s and registrar’s policies and procedure, and CUNYfirst.

  • The ideal candidate has excellent planning, organizing, coordinating, problem solving, and supervisory skills as well as good oral and written communication skills.

  • The ideal candidate is a team player with excellent negotiating skills and is student centered with a strong commitment to service.


Administers and supervises financial aid programs and operations.

  • Reviews contracts, disbursements, tuition and fees; validates student eligibility for various programs

  • Administers, monitors and troubleshoots CUNY financial aid systems as well as Federal and NY State systems in order to ensure integrity of student databases and timely and accurate delivery of funds

  • Assists CUNY staff, applicants, and students/families with advice on financial aid issues and eligibility

  • May review and reconcile student payroll processing

  • Represents the Financial Aid function at Admissions events; works with academic departments as well as Bursar, Registrar, Admissions and Computing offices to assure staff understand and implement financial aid processes correctly

  • Assists in the development and evaluation of Admissions processes

  • Prepares documentation, instructions, and materials in various media to support financial aid activities

  • Performs related duties as assigned.

Job Title Name: Financial Aid Specialist


Higher Education Assistant




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Candidates should provide a resume and cover letter.


Open until filled with review of resumes to begin on or after June 11, 2021


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.