Job Information

CUNY IT Assistant Level 1 (Provisional) - Technical Support (Help Desk), Computing Information Services in Brooklyn, New York

Job Title: IT Assistant Level 1 (Provisional) - Technical Support (Help Desk), Computing Information Services

Job ID: 20972

Location: NYC College of Technology

Regular/Temporary: Regular


I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Assistant




New York City College of Technology (City Tech) of the City University of New York (CUNY) is a comprehensive college of over 17,000 students offering associate and baccalaureate degree in technology and health related degree programs, other career-oriented degrees and liberal arts transfer degrees in its Schools of Arts and Sciences, Technology and Design, and Professional Studies. Located in the Metrotech area of downtown Brooklyn, we are the largest public college of technology in New York State and exceptional in that we go beyond traditional class offerings to create a high-tech, hands-on educational experience for our students, preparing them for a rapidly changing world. For over five years City Tech has been among the leaders in the diversity of the students it serves among all Comprehensive Colleges/Bachelor’s (North) in the annual survey by U.S. News and World Report. Students and faculty are from more than 120 countries and speak more than 85 languages, with many students the first in their families to attend college. City Tech employs approximately 1,000 full-time faculty and staff, and over 900 part-time faculty.

The Office of Computing Information Services at City Tech welcomes applications for the position of IT Assistant who will report to the Help Desk Manager. Working individually or within a team, the IT Assistant provides technical and IT support that helps resolve IT-related issues for the college.

Responsibilities of this position include:

  • Assisting with routine operations and problem resolution for computing and/or communications functions.

  • Assisting with user support as a technical support technician and assist in all aspects of computer hardware and software, delivery, installation, setup and configuration.

  • Supporting faculty and staff in person, by phone or via IT-based communication tools and troubleshoot and resolve PC, software, network and other hardware-related problems and issues.

  • Maintaining and repairing computers and peripherals.

  • Transporting, adjusting, and installing/configuring computing and related equipment.

  • Communicating with technology users and staff to understand, identify, document, and resolve problems.

  • Assisting with new and current academic lab(s) setup.

  • Assisting in researching and recommending new technology as well as suggesting efficient alternative solutions.

  • Organizing inventory, work documentation, training materials

  • Creating and editing technical documentation and other resources.

  • Maintaining guidelines, methods, procedures and policies regarding IT on Campus.

  • Escalating end user requests to the appropriate support group, as necessary.

  • Striving to meet Help Desk support guidelines; entering all issues in the appropriate tracking software.

  • Other duties/projects as assigned by the Help Desk Manager.


  1. High School Diploma, G.E.D., or equivalent

  2. A minimum of six months of full-time experience in a computer or technology-related position. Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)

  3. Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate's degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution

  4. Demonstrated English Language proficiency

  5. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.



  • Strong technical and communication skills as well as excellent customer service to City Tech College community.

  • Knowledgeable and able to support all City Tech College dedicated technology and setups.

  • Strong knowledge of all Microsoft Office suites and able to troubleshoot user application errors

  • Proficient in Microsoft Windows, Mac OS X, web-enabled communication and Microsoft Office

  • Experience using Blackboard, CUNY Portal, CUNYfirst, etc.

  • Strong knowledge and understanding of Active Directory.

  • Working knowledge of creating and deploying images using Microsoft Deployment Toolkit (MDT)

  • Strong knowledge and understanding of Windows Deployment Services (WDS).

  • Ability to work well under stress and communicate clearly in emergency situations.

  • Demonstrated ability to prioritize, establish and meet goals, including the ability to make judgment calls and to respond tactfully in all situations.


For Level 1:

New hire: $ 45,464 *

Incumbent: $ 51,374

*This amount reflects a 13% salary suppression in effect for the first 24 months for employment only.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Visit, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.


Open until filled with review of resumes to begin on or after August 21, 2019.


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.