Job Information

CUNY IT Associate 2 - Client Services Manager in Brooklyn, New York

IT Associate 2 - Client Services Manager

Job ID



Medgar Evers College

Full/Part Time



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I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Associate




Medgar Evers College (MEC), a nationally recognized leader in urban-serving education, is one of twenty-three colleges

within the dynamic City University New York (CUNY) System. Named for the late civil rights leader, Medgar Wiley Evers

(1925-1963), the College's mission is to develop and maintain high quality, professional, career-oriented undergraduate

degree programs in the context of liberal education.

The Office of Information Technology (OIT) at Medgar Evers College is committed to facilitating the seamless integration of technology

throughout the entire institution, enabling collaborative teaching and learning activities. We strive to ensure universal access to information

and services for students, faculty, and staff, regardless of location or the time of day. Our dedicated faculty members receive comprehensive training

to effectively utilize technology tools in their pedagogical approaches, enhancing the overall teaching and learning experiences in physical classrooms

and remote settings.

Under the direction of the AVP of Information Technology/Chief Information Officer, the IT Associate Level 2 will function as the Client Services Manager

and will be responsible for the following:

  • Manages the IT Service Desk activities for (faculty, staff, and students)

  • Responsible for campus-wide operation, support, maintenance, inventory, upgrades, and management of desktops, end-user devices, printers, etc. tracking repairs and work orders to ensure follow-up by appropriate staff

  • Technical lead for design and implementation of desktop technologies

  • Provides workstation disaster recovery plan coordination and implementation

  • Supervise IT support assistants and staff in the client services area

  • Manage projects and technology rollouts

  • Maintain, support, and enhance technology in teachings spaces, conference rooms, and other collaborative meeting locations

  • Assist with campus-wide academic technology deployments, including planning, analyzing, implementation, testing, and configuration

  • Analyze, troubleshoot, and resolve network and connectivity problems, logging tickets with other IT and Facilities areas teams as needed.

  • Perform system upgrades and installations of classrooms and meeting spaces equipment

  • Routinely test, log, and summarize the state of classrooms and meeting spaces technology for proper operation

  • Participates in the preparation and review of project feasibility studies, proposals, and specifications

  • Assist in developing bid specifications and participates in soliciting and evaluating bids

  • Administer campus digital signage, content presentation, collaboration, and conferencing solutions

  • Assist clients using conferencing technologies

  • Assist with the creation and maintenance of technical documentation for clients

  • Stay up to date on existing and emerging collaborative technologies

  • Supervise technicians

  • Perform other related duties as assigned


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.




CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


To apply, go to, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.


June 14, 2023


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.