Job Information

CUNY Manager of Student Advocacy and Accountability (HE Associate) in Brooklyn, New York

Manager of Student Advocacy and Accountability (HE Associate)

Job ID



NYC College of Technology

Full/Part Time





New York City College of Technology of the City University of New York (CUNY), a comprehensive college in downtown Brooklyn, offering 60 associate and baccalaureate degrees, invites applications for a Manager of Student Advocacy and Accountability

Reporting to the Vice President for Enrollment Management and Student Affairs, the Manager of Student Advocacy and Accountability will, in addition to the CUNY Title Overview:

  • Develop and implement administrative procedures, systems and practices related to student rights and responsibilities including student conduct/disciplinary procedures, BIT behavioral intervention and support, and resolution of grievances, appeals, and complaints.

  • Create and maintain collaborative and productive partnerships across Academic Affairs, Student Affairs, Public Safety, administrative systems and services, and shared governance bodies in order to integrate institutional effectiveness and planning efforts for holistic and effective conduct and complaint support.

  • Facilitate cross-functional work related to student behavior intervention, disciplinary procedures, threat assessment, BIT/student support case management, freedom of expression oversight, and grievance and appeals resolution.

  • Serve as chairperson of the Behavioral Intervention Team.

  • Liaise closely with leaders in Public Safety regarding general campus safety and the climate/Clery Act, and with the Office of Equity and Inclusion on Title IX, discrimination, and harassment complaints.

  • Provide guidance to students on a variety of issues including student conduct matters, some financial aid appeals other general student issues

  • Maintain Student Affairs Complaint Procedures pertaining to complaints against other students, faculty and staff or other campus stakeholders.

  • Coordinate and implement Title IV appeals processes

  • Supervise the full-time Title IV Administrator in the review and implementation of the SAP process, including the monitoring of compliance with Federal regulations.

  • Ensure culturally responsive and inclusive operations that center historically underserved and marginalized communities; accountable for flexible service delivery modalities that support access and equitable student outcomes.


Bachelor's degree and six years related experience required.

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.


Manages the development, implementation, monitoring, and evaluation of student programs and quality of life issues, promoting the personal development of a diverse student population.

  • Evaluates student needs and trends to develop a range of student services

  • Develops and administers specific programs and general activities in support of student needs

  • Develops relationships with college departments and outside community organizations to understand student needs and available development opportunities

  • Represents the College in campus-wide and university-wide groups and councils focusing on priority student issues

  • Manages staff, fiscal resources, and facilities supporting student affairs activities

  • Performs related duties as assigned.

Job Title Name: Student Life Manager


Higher Education Associate




$86,645 - $104,057

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Candidates should provide a resume and cover letter.


Open until filled with review of resumes to begin June 14, 2022


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.