Job Information

CUNY Academic Advising Manager – Associate Director for Academic Recovery in New York, New York

Job Title: Academic Advising Manager – Associate Director for Academic Recovery

Job ID: 22892

Location: John Jay College

Regular/Temporary: Regular



John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

The College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.


Reporting to the Director for Academic Advising, the Associate Director for Academic Recovery is responsible for the ongoing planning, implementation, support and assessment of interventions that impact the engagement, retention, and degree completion of at- risk undergraduate students. The successful candidate will:

  • Provide administrative oversight of the continued development, implementation, and student outreach efforts through EAB Navigate and SignalVine

  • Cultivate relationships with campus partners, particularly academic advisors and other colleagues directly involved in the academic recovery program

  • Respond to queries about students from faculty, staff, parents, and families as appropriate (within the parameters of FERPA)

  • Research and implement additional retention initiatives for identified at-risk student populations, including the coordination of outreach/support programs, initiatives, and services

  • Assist with the annual/biannual Academic Review and Readmission processes

  • Supervise the professional staff members of the Academic Recovery team, whichincludes 5 professional academic advisors

  • Direct the ongoing training and professional development opportunities for professional and para-professional staff on the Academic Recovery team

  • Provide academic recovery advising to a diverse population of undergraduate students, serving as a liaison to other offices on campus when addressing individual student needs

  • Direct the implementation of annual Academic Recovery program assessments, resulting in evidence-based improvements

  • Contribute to the planning and implementation of various office and departmental initiatives, including academic appeal support.

CUNY anticipates a return to fully onsite work before January 2022 and this position is based in New York, NY.


Bachelor's degree and six years' related experience required.


The successful candidate will be a team player with a demonstrated ability in program design and implementation and extensive experience working with urban college students. The ability to communicate clearly to students, faculty, administrators and staff orally and in writing is a must.

The successful candidate will have deep understanding of the challenges students in this cohort face in completing their degrees.

  • Master’s degree or PhD in a related field preferred.

  • Familiarity with data analysis and reporting.

  • Project management experience.

  • Excellent communications and organization skills.


Manages the development and operations of academic counseling services.

  • Develops and coordinates campus efforts to provide a comprehensive academic advisement model and protocol; assists with strategic planning

  • Supervises an academic advisement center; oversees counseling activities to provide consistently reliable information to students

  • Works with academic departments to develop faculty advisement components

  • Collaborates with other campus offices to provide smooth and coordinated access to academic counseling services in order to enhance student performance and retention

  • Develops workshops and other training to utilize advising technologies

  • Oversees the development of advisement brochures and sample study programs

  • Assesses academic counseling activities by tracking student progress and evaluating advisement system; recommends enhancements

  • Organizes and facilitates ongoing training on use of advising technologies

  • May manage professional and clerical staff; may monitor unit budget

  • Performs related duties as assigned.

Job Title Name: Academic Advising Manager


Higher Education Associate




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.


Review of resumes to being October 19, 2021.

Posting closes on October 26, 2021.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.