CUNY Academic Advising Manager - Completion Advising Manager in New York, New York



John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) located steps from Lincoln Center at the cultural heart of New York City under the leadership of a new president, Karol V. Mason. John Jay is an internationally recognized leader in educating for justice and committed to the advancement of justice and just societies around the world. A Hispanic-serving institution that has been ranked third in the nation in black student success and a top ten institution for promoting student social mobility, John Jay is proud to serve a diverse and dynamic student body that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.

Founded in 1964, John Jay College is known for preparing its 15,000 students to serve the public interest as ethical leaders and engaged citizens. A public liberal arts institution offering bachelor’s and master’s degrees and participating in the doctoral programs of the Graduate Center of the City University of New York, the College offers traditional criminal justice-related programs and a growing portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. Students can choose from 31 majors, 13 master's degree programs, and two doctoral programs.

In 2011, the college opened a new 600,000 square foot building with a black-box theater, state-of-the-art lab space, a moot court, and a variety of virtual learning settings. Over the past 12 years, the college has experienced unprecedented faculty hiring and expansion of its curricular offerings. John Jay College is committed to diversity and inclusion and seeks colleagues who thrive in multicultural academic environments.

Completion for Upper-class Students Program (CUSP), a partnership between John Jay College of Criminal Justice and the Price Family Foundation, will leverage a predictive analytic tool to identify at-risk students and implement various levels of interventions that propel ‘near completers’ to degree completion. Coordinated by John Jay College, CUSP will implement cost-effective strategies for supporting at -risk, low income, first generation college students with 90+ credits to complete their degrees.


Reporting to the Director of the Academic Advisement Center (AAC), and collaborating with John Jay College partner offices, the Completion Advising Manager is responsible for the planning, implementation, support and assessment of interventions that impact the engagement, retention, and degree completion of at- risk senior students. The successful candidate will:

  • Develop and administer personalized text nudging campaign in collaboration with the CUSP implementation team and the text messaging system provider.

  • Develop and implement program assessment, and prepare regular reports.

  • Hire and supervise all other CUSP staff in coordination with unit supervisors.

  • Leads the CUSP implementation team to develop interventions for different cohorts of at-risk students based on data analysis identifying students with the highest risk factors and different levels of need.

  • Monitor expenditures and budget.

  • Oversee the CUSP program, goals and timeline development. Adhere to the Price Family Foundation guidelines to ensure alignment and goals of the CUSP program are completed.

  • Provide advisement to a caseload of at-risk students.


Bachelor's degree and six years' related experience required.


The successful candidate will be a team player with a demonstrated ability in program design and implementation and extensive experience working with urban college students. The ability to communicate clearly to students, faculty, administrators and staff orally and in writing is a must.

We are looking for a leader with a background in undergraduate education, experiential program design and program administration who will also bring experience in student learning assessment. The successful candidate will have deep understanding of the challenges students in this cohort face in completing their degrees.

  • Master’s degree or PhD in a related field preferred.

  • Familiarity with data analysis and reporting.

  • Project management experience.

  • Excellent communications and organization skills.


Manages the development and operations of academic counseling services.

  • Develops and coordinates campus efforts to provide a comprehensive academic advisement model and protocol; assists with strategic planning

  • Supervises an academic advisement center; oversees counseling activities to provide consistently reliable information to students

  • Works with academic departments to develop faculty advisement components

  • Collaborates with other campus offices to provide smooth and coordinated access to academic counseling services in order to enhance student performance and retention

  • Develops workshops and other training to utilize advising technologies

  • Oversees the development of advisement brochures and sample study programs

  • Assesses academic counseling activities by tracking student progress and evaluating advisement system; recommends enhancements

  • Organizes and facilitates ongoing training on use of advising technologies

  • May manage professional and clerical staff; may monitor unit budget

  • Performs related duties as assigned.

Job Title Name: Academic Advising Manager


Higher Education Associate




$63,811 - $87,495

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Review of resume to begin June 15, 2018 Posting closes on June 26, 2018


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Academic Advising Manager - Completion Advising Manager

Job ID: 18888

Location: John Jay College

Regular/Temporary: Regular