Job Information

CUNY Academic Advising Specialist - MS Programs Zicklin School of Business in New York, New York

Job Title: Academic Advising Specialist - MS Programs Zicklin School of Business

Job ID: 21786

Location: Baruch College

Full/Part Time: Full-Time

Regular/Temporary: Regular


The Office of MS Programs works with over 1,200 domestic and international students who are studying full- or part-time in eleven Master of Science programs: Accountancy, Business Analytics, Entrepreneurship, Finance, Financial Risk Management, Information Systems, Marketing, Quantitative Method and Modeling, Real Estate, Statistics, and Taxation. The MS Programs Office on a day-to-day basis facilitates communication between students and faculty in support of successful academic outcomes and student satisfaction. The office manages a high volume of student email, telephone and walk-in activity. The position will involve some evening hours and a flexible schedule required during peak registration periods. Reporting to the Associate Director of Graduate Programs, the Program Advisor develops and delivers a broad range of academic services to a diverse population of students.

The responsibilities of the position will include but are not limited to:

-Provide advising regarding degree requirements, academic policies, and program planning along with related services to a caseload of approximately 500 MS students who are entering 11 specialized MS degree programs. Advisement can occur on a walk-in and appointment basis, individually and in small or large groups, through in-person, email, or phone/web-based communication.

-Evaluate transcripts of entering MS students to determine course waivers, enter course waivers into

system, and generate communication to students.

-Maintain data and serve as staff point of contact for student appeals and changes of program.

-Maintain data and generate communication to students on probation.

-Trouble-shoots registration and graduation audits for MS students

-Assists Associate Director of Graduate Programs and the Assistant Director of MS Programs with the waitlist process

-Participates in the general operation of MS Programs Office, including, delivering and assessing students services

-Participates in special events such as MS Admissions Office yield events and Orientation


Bachelor's degree and four years' related experience required.


A Master's degree is preferred. Experience in higher education is preferred. Prior experience with graduate business students is a plus. The successful candidate will have the established ability to manage multiple responsibilities that are time sensitive and require careful attention to detail. The ability to set priorities, exercise sound judgment, and interact with students, faculty and staff in a professional and thoughtful manner are essential. Strong oral and written communication skills and knowledge of Microsoft applications are equally essential. Experience with social media platforms and web-based communications and resources preferred. Evenings until 6pm are required. Some late evenings and weekend hours may be required. Some travel may be required.


Administers an academic advising center or unit.

  • Collaborates with other academic and administrative offices to maintain a comprehensive academic advisement program

  • Ensures students are provided with consistent, accurate, and prompt advising services, coordinating with academic departments

  • Works with students to resolve academic issues, providing information and/or referral

  • Develops orientation programs to engage and retain students and instructs students, faculty and staff on use of advising technologies

  • Conducts assessments to strengthen advisement programs

  • Organizes and facilitates training for faculty advisors

  • Develops print and online communication materials

  • May supervise office operations and budget

  • Performs related duties as assigned.


Higher Education Assistant




$66,187 - $71,112; salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Candidates should provide a resume and cover letter.


February 24, 2020


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.