Job Information

CUNY Academic Senior Advisor – Recovery Program (Multiple Positions) in New York, New York

Job Title: Academic Senior Advisor – Recovery Program (Multiple Positions)

Job ID: 22886

Location: John Jay College

Regular/Temporary: Temporary



John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

The College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.


Reporting to the Academic Recovery Manager at the Academic Advisement Center (AAC), and collaborating with John Jay College partner offices, the Academic Recovery Senior Advisor schedules appointments with students and engages in early intervention to help students avoid challenges. Through consistent outreach, the advisor provides students the information they need and demonstrate concern. Strategies include phone calls, targeted “just-in-time” mass emails, spot-checking student records to review academic progress, verify enrollment, and identify anomalies in student enrollment patterns or records. The successful candidate will work hand in hand with an extended academic recovery team to provide wrap around services to students. In addition to the CUNY Title Overview, the Senior advisor will also:

  • Participate in the development and implementation of group and individual advisement and career planning sessions for new and continuing students.

  • Conduct regular outreach to faculty and other college staff as needed to support student success and degree completion.

  • Maintain accurate tracking data and notes for each student, recommending appropriate referrals and opportunity programs.

  • Disseminate information on college and CUNY policies and procedures and stay abreast of changing institutional information including admissions requirements, new programs, course changes, deadlines, important dates, costs, expanding facilities, updates in college-wide initiatives, transfer requirements, and state and federal mandates.

CUNY anticipates a return to fully onsite work before January 2022 and this position is based in New York, NY.

This is a temporary position for two years which may continue depending on funding.


Bachelor's degree and four years' related experience required.


  • Master's degree in a social science discipline, higher education administration, or a related field.

  • Strong understanding of the needs and challenges facing students from diverse urban backgrounds.

  • Demonstrated ability to work independently and as part of a team, within the department and with faculty and other administrators.

  • Strong organization, project management, communication, and facilitation skills.

  • Computer skills, particularly Microsoft Office (Access and Excel); and aptitude to learn new systems as needed.

  • Experience with student caseload management, desirable.

  • Excellent written and oral communication skills.

  • Familiarity with Student Development Theory and knowledge of CUNYFirst (PeopleSoft).


Provides expert and/or specialized academic counseling a diverse student population.

  • Offers comprehensive advisement to full-time and part-time students

  • Works with other academic affairs staff as well as enrollment and student affairs to assist students to declare majors and select appropriate courses

  • Monitors students' performances and takes appropriate action if necessary; resolves students' problems regarding curricular requirements

  • Develops academic plans and performs graduation audits

  • Provides information to students regarding student support services, college policies and program procedures and guidelines

  • Facilitates workshops; assists with other department activities such as course scheduling

  • Establishes and maintains student advisement files; prepares activity reports and analyses

  • May supervise extramural activities, such as internships and community service; may assist with accreditation efforts as needed

  • May provide career and transfer services and/or specialized program counseling

  • May supervise junior advising and/or clerical staff

  • Performs related duties as assigned.

Job Title Name: Senior Academic Advisor


Higher Education Assistant




$52,204 -$65,363.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.


Review of resumes to begin October 19, 2021.

Posting closes on October 26, 2021.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.