Job Information

CUNY ACE Financial Aid and Outreach Specialist in New York, New York

Job Title: ACE Financial Aid and Outreach Specialist

Job ID: 23187

Location: John Jay College

Full/Part Time: Full-Time

Regular/Temporary: Regular



John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

The College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.


The John Jay ACE (Accelerate-Complete-Engage) program is a comprehensive program designed to help students complete their academic journey to the bachelor’s degree over four years by providing participants with a clearly mapped program of study and comprehensive academic advisement and career support services. For more information about the ACE program at John Jay College of Criminal Justice, CUNY go to the program’s website at

To provide comprehensive financial aid and outreach support to ACE staff and students, John Jay College seeks an ACE Financial Aid and Outreach Specialist to administer the financial aid process from beginning to end for all ACE students and provide outreach support. The ACE Financial Aid and Outreach Specialist will report to the Director of Financial Aid in consultation with the Director of the ACE Program.

In addition to the CUNY Title overview, duties include but are not limited to:

• Serve as the financial aid direct resource for planning and delivering recruitment activities for ACE continuing and prospective students on all financial aid related issues

• Verify federal financial aid files for ACE students who are “selected for verification” by the US Department of Education and make corrections as needed, in accordance with federal student aid regulations, in order to finalize financial aid awards

• Review and assess financial aid documents to administer, coordinate, and reconcile financial aid for ACE students in accordance with Federal, State, University, and institutional regulations that govern student financial aid

• In conjunction with all Financial Aid staff, provide in-person counseling to ACE students and parents regarding the financial aid process, the family’s specific situation, and various financial aid and financing options available

• Assist ACE on new outreach initiatives while also providing financial literacy & financial aid workshops for ACE staff/students

• Conduct campus-based ACE student financial aid orientations and attend and participate in workshops, ACE staff meetings, recruitment information sessions and trainings

• Represent John Jay at CUNY ACE Financial Aid meetings, councils, conferences

• Assists with special projects and related duties as assigned by the Financial Aid Office in consultation with the Director of the ACE Program.

This position includes work during some evening and weekend hours.

CUNY anticipates a return to fully onsite work before January 2022 and this position is based in New York, NY.


Bachelor's Degree and four years' related experience required.


  • Experience with CUNYFirst system or PeopleSoft, running and writing Financial Aid queries

  • Ability to work productively and collaboratively in a dynamic student-focused and responsive office

  • Strong customer service and interpersonal communication skills with ability to work effectively with a diverse community of students and staff in a large centralized public education system

  • Demonstrated strength of writing, proofreading, and editing skills


Administers and supervises financial aid programs and operations.

  • Reviews contracts, disbursements, tuition and fees; validates student eligibility for various programs

  • Administers, monitors and troubleshoots CUNY financial aid systems as well as Federal and NY State systems in order to ensure integrity of student databases and timely and accurate delivery of funds

  • Assists CUNY staff, applicants, and students/families with advice on financial aid issues and eligibility

  • May review and reconcile student payroll processing

  • Represents the Financial Aid function at Admissions events; works with academic departments as well as Bursar, Registrar, Admissions and Computing offices to assure staff understand and implement financial aid processes correctly

  • Assists in the development and evaluation of Admissions processes

  • Prepares documentation, instructions, and materials in various media to support financial aid activities

  • Performs related duties as assigned.

Job Title Name: Financial Aid Specialist


Higher Education Assistant




$59,988-$65,363; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:

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Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.


Review of resumes to begin November 29, 2021.

Posting closes on December 10, 2021.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.