Job Information

CUNY ACE Senior Academic Advisor in New York, New York

ACE Senior Academic Advisor

Job ID



John Jay College

Full/Part Time





John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.

The College participates in the doctoral programs of the Graduate Center of the City University of New York and offers bachelor’s and master’s degrees in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. John Jay College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.


ASAP and ACE programs help students earn their college degree as quickly as possible, by removing the financial, academic, and personal obstacles that many students confront. Key ASAP|ACE program features include a consolidated block schedule, cohorts by major, required full-time study and comprehensive advisement and career development services. Financial incentives include tuition waivers for financial aid eligible students, yearly textbook vouchers, and monthly MetroCards for all students. Further information is available at .

The ACE Senior Academic Advisor is a member of an integrated team providing individual academic, career and related support to an assigned group of program students, utilizing a variety of modalities, as they progress towards their bachelor's degree.Reporting to the ACE director (or their designee) the Senior Academic Advisor is responsible to carry out advisement services to their cohort of students in accordance with program policy, with the goal of retaining the maximum number of students each semester and graduating a minimum of 50% of each student cohort. The ACE Senior Academic Advisor will collaborate with other program staff, as well as faculty to provide coordinated services and support student success. The ACE Senior Academic Advisor assists with all program initiatives, including special events and recruitment, if necessary.


  • Deliver comprehensive advisement support services to an assigned group of students through degree completion, according to campus program advisement rubric

  • Utilize campus degree maps to create semester by semester academic plans for freshman, continuing and/or transfer students as appropriate

  • Consistently review student progress and provide timely interventions to keep students on track toward degree

  • Enter/document/track all student contact in ACE program and/or college student database, recommend referral and services as appropriate

  • Run student contact queries/reports consistently to determine outreach and follow up needed to meet students with the frequency and modality required by the program

  • Conduct workshops and group advisement on topics of relevance and interest

  • Provides comprehensive career advisement to prepare students for post-graduate success;

  • Monitors student academic progress and engagement in experiential learning;

  • Conducts regular outreach to faculty and other college staff as needed to support student success;

  • Organizes periodic special events and programs for students, faculty and staff;

Until further notice, this is a hybrid position, eligible to work remotely and work in the office, and this position is based in New York, NY.

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment. All CUNY employees must reside within a commutable distance to their campus.


Bachelor's degree and four years' related experience required.


The preferred candidate will have:

A Master’s degree in Psychology, Counseling, Educational Administration, Educational Psychology and/or Social Work may be substituted for 2 years’ experience.

  • Experience working to provide guidance, support and services to students, transfer students a plus.

  • Strong understanding of the educational needs and challenges facing students from diverse urban backgrounds

  • Demonstrated ability to maintain accurate and detailed student records

  • Demonstrated skill in understanding and respecting cultural differences

  • Demonstrated knowledge of equitable and inclusive advisement practices to support students

  • Computer skills, particularly Microsoft Office (Access and Excel); and aptitude to learn new systems as needed.

  • Strong organization, collaboration, communication, and facilitation skills


Provides expert and/or specialized academic counseling a diverse student population.

  • Offers comprehensive advisement to full-time and part-time students

  • Works with other academic affairs staff as well as enrollment and student affairs to assist students to declare majors and select appropriate courses

  • Monitors students' performances and takes appropriate action if necessary; resolves students' problems regarding curricular requirements

  • Develops academic plans and performs graduation audits

  • Provides information to students regarding student support services, college policies and program procedures and guidelines

  • Facilitates workshops; assists with other department activities such as course scheduling

  • Establishes and maintains student advisement files; prepares activity reports and analyses

  • May supervise extramural activities, such as internships and community service; may assist with accreditation efforts as needed

  • May provide career and transfer services and/or specialized program counseling

  • May supervise junior advising and/or clerical staff

  • Performs related duties as assigned.

Job Title Name: Senior Academic Advisor


Higher Education Assistant




$55,340 - 63,382.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:

  • Go to and click on "Employment"

  • Click "Search job listing"

  • Click on "More options to search for CUNY jobs"

  • Search by Job Opening ID number (Job ID 25042)

  • Click on the "Apply Now" and follow the instructions

Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.


Review of resumes to begin September 16, 2022.

Posting closes on September 30, 2022.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.