Job Information

CUNY Assistant Director of Student Financial Aid Operations – Fiscal Management/Title IV Reconciliation in New York, New York

Job Title: Assistant Director of Student Financial Aid Operations – Fiscal Management/Title IV Reconciliation

Job ID: 21948

Location: Central Office

Full/Part Time: Full-Time

Regular/Temporary: Regular


The Office of Treasury Management (OTM) oversees four key financial areas for the University: Bursar, Cash Management, Payment Card Industry Compliance and Student Financial Aid Operations.

Reporting to the Associate Director of Student Financial Aid (SFA) Operations, Fiscal Management, the position supports federal loans and grants processing in the CUNYfirst PeopleSoft environment for 25 colleges and divisions. The Assistant Director troubleshoots system issues, ensures quality customer service to the colleges, performs timely reconciliation with the US Department of Education systems, and assures delivery of accurate and timely payments to students and compliance with federal Title IV, state, city and institutional guidelines for financial aid, scholarship, grant, and tuition refunds.

Duties include, but not be limited to the following:

  • Examine fiscal records, student accounts and related data for federal loans and grants, and resolve discrepancies with the University and the US Department of Education systems.

  • Maintain a strong working knowledge of Federal financial aid programs, polices and regulations.

  • Review disbursement systems to ensure accurate and timely student refunds.

  • Perform data analysis, prepare reports as needed and prepare backup documentations for audits.

  • Research and evaluate issues raised by Colleges concerning processing, errors, enhancements and coordinates the communication of issues to appropriate technical and operations staff, committees and management; monitors issues through resolution.

  • Serve as a liaison to the University’s accounting, cash management, production support, IT and programming units for disbursement related tasks; including IT staff for daily processing.

  • Assist with Perkins Loan inquires.

  • Provide support for daily functions by running various processes and communicate with College staff as needed.

  • Coordinate training for the Colleges, develop and update training materials.

  • Attend and represent the department at various council meetings.

  • Interact with the Colleges, Central Office staff, internal and external auditors and administrators as appropriate.


Bachelor's degree and four years' related experience required

Preferred Qualifications:

  • Two of the four years working in financial aid and/or bursar environment.

  • Experience using PeopleSoft Campus Solutions modules and database management programs.

  • Working knowledge of financial aid Title IV regulations and programs.

  • Proficient in Microsoft Office applications.

  • Must be detail-oriented with strong analytical, technical and research skills.

  • Strong organizations skills with the ability to establish plans and manage a large workload and multiple assignments with conflicting priorities to meet strict deadlines in a fast-paced work environment.

  • Must maintain integrity and confidentiality.


Supports CUNY campuses with Financial Aid systems, processes, data, and related issues.

  • Assists with financial aid systems, including implementation, data quality, training, and troubleshooting

  • Supports the implementation of new policies and procedures

  • Serves as a liaison among different constituents involved with financial aid issues

  • Understands and assures compliance with CUNY, state, city and federal rules and regulations

  • Conducts special projects and creates analyses and reports

  • Performs related duties as assigned.


Higher Education Assistant




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


For full consideration, submit a position focused cover letter and resume with your online application. Your cover letter should clearly explain how your experience and credentials fulfill the duties and qualifications outlined.

The direct link to the job opening from external sources is:


Position is open until filled.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.