CUNY Assistant Director of System Services (IT Computer Systems Manager, Level 4) - Provisional in New York, New York


I.T. Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.

This job is in CUNY's Classified Managerial Service. The full specification is available on our web site at


Computer Systems Manager




The Graduate Center, CUNY is the focal point for advanced teaching and research at The City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences.

The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life.

Under the direction of the Director of Systems Services, with latitude for the exercise of independent initiative and judgment, the Assistant Director of Systems Services has operational and leadership responsibility for the development and management of the IT telephony, LAN and WAN network, server, storage, and disaster recovery infrastructures.

Duties include but are not limited to:

  • Provides expert technical advice and leadership for IT infrastructure development and enhancement, architecture, projects and planning across the breadth of IT Infrastructure, including network (WAN, LAN, WIFI, VPN, firewall), servers (Windows, Linux, VMware), communications (phone, email, video), virtualization (VMware), storage, backup/recovery, disaster recovery, security, and regulatory compliance;

  • Develops and manages projects for Infrastructure initiatives; manages a variety of IT infrastructure development projects and initiatives among numerous staff; works closely and collaboratively with IT Web and Application Services and IT Client Services;

  • Researches and promotes best practices and technological advancements to proactively identify changes to systems and processes to meet new business requirements, reduce costs and improve infrastructure performance and security; oversees all aspects of IT infrastructure to provide near continuous 7x24 operations; resolves escalated issues to ensure service continuity and availability;

  • Ensures basic metrics for IT infrastructure, systems and processes have been identified, an ongoing assessment process of these metrics is implemented, and a proactive definition process focusing on addressing business needs is in place;

  • Conducts research and makes recommendations on products, services, and standards in support of procurement and development efforts. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts;

  • Interacts effectively with all levels of management, technical and non-technical. Explains requirements and technical scenarios to non-technical people;

  • Creates design documentation to detail implementation of business requirements and utilizes change control and lifecycle management to track all IT infrastructure; creates detailed deployment and configuration documentation;

  • Reviews and analyzes the testing of systems and infrastructure to ensure completeness of controls, adherence to standards, security, completion of documentation, quality of output and efficiency of systems, supports and ensures SOX, HIPAA, and ITIL compliance within the IT infrastructure; responsible for IT infrastructure vendor management, feasibility studies, time and cost estimates;

  • Supervises and provides leadership to the Infrastructure Services staff including, training, coordinating duties and assignments to assure effective operations, and providing direction to all assigned personnel; evaluates staff in accordance with university established standards;

  • Participates in detailed strategic planning activities; monitors and reports on progress toward goals and objectives; manages service requests and problem resolution; and participates in the weekly Change Management meetings;

  • Functions as a member of the Systems Services management team; works cooperatively and collaboratively; communicates openly, clearly and frequently; maintains close communication with Director of System Services;

  • Performs other duties as assigned.


  1. Six (6) years of progressively responsible full-time paid information systems technology experience, at least 18 months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area.

  2. Education at an accredited College or University may be substituted for the general information systems technology experience at the rate of one year of college for 6 months of experience up to a maximum of 4 years of college for 2 years of experience. In addition a Master's degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the 18 months of administrative or managerial experience described above.

This title has multiple levels. In addition to the minimum qualifications above, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


A preferred candidate should have:

  • Bachelor’s degree in Engineering, Computer Science, Telecommunications or Operations Research.

  • Three to five years of work experience with network and/or server maintenance and operations procedures.

  • Three to five years of work experience in management/supervisory practices.

  • Experience in quality improvement and process management.

  • Detail oriented, ability to learn, implement, and support new services.

  • Ability to develop a variety of approaches for problem solving.

  • Excellent communication and customer service skills.

  • Excellent interpersonal skills for service delivery.

  • Strong leadership skills, technical acumen and critical thinking to build strong engineering and team capabilities.

  • Ability to effectively supervise diverse teams of technical professionals, and the skill to manage and motivate team members to produce quality deliverables while meeting project deadlines and provide optimal service delivery.

  • Extensive experience designing, configuring and managing a mid to large sized enterprise network; routers, switches, cabling, firewalls, VPN, Wi-Fi, VOIP, Access, Distribution and Core layers tuning and design, etc.

  • Extensive experience designing, configuring and managing a mid to large sized data center; servers, virtualization, cloud computing, SANs, clusters, disaster recovery/business continuity.

  • Ability to work evenings and weekends.


$110,000 - $130,000 Salary commensurate with education and experience.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


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Open until filled with review of applications to begin on June 26, 2018 (REVISED)


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Assistant Director of System Services (IT Computer Systems Manager, Level 4) - Provisional

Job ID: 18853

Location: Graduate Center

Regular/Temporary: Regular