Job Information

CUNY Assistant Director of the SLU Learning Hub (Academic Resource Center Specialist) in New York, New York

Assistant Director of the SLU Learning Hub (Academic Resource Center Specialist)

Job ID



Sch. of Labor & Urban Studies

Full/Part Time





The CUNY School of Labor and Urban Studies (SLU) is the 25th and newest unit of the City University of New York. The School is dedicated to public service and social justice. It offers undergraduate and graduate certificate and degree programs in labor relations, public policy, public administration, health care administration, community studies, community leadership, labor studies, and urban studies. These programs are designed to meet the needs of working adults as well as traditional-age college students who seek to learn more about the challenges confronting poor and working-class populations in the workplace and the community. Its faculty includes distinguished scholars in the social sciences and expert practitioners in government, labor, and public service.

In 2015, SLU established the Learning Hub, which offers an array of programming to support SLU students in their coursework, including both one-to-one sessions and workshops. Staffed by professionals with years of teaching experience, the Hub has hosted over 4,000 appointments, with between a quarter and a third of all SLU students utilizing this resource each semester.

As the Hub experiences rapid expansion, it seeks a new Assistant Director to provide expertise over several areas of the unit’s crux programming. This includes writing programming, the Capstone Mentor program, digital portfolios, digital projects, curriculum development and faculty development. The successful candidate will increase the Hub’s outreach to the SLU community and respond to their needs while augmenting the brand and identity of the unit. The Assistant Director of the Learning Hub may also contribute scholarship to writing studies and/or learning center journals.

Reporting to the Associate Director of the SLU Learning Hub, the Assistant Director will:

  • Assist management in the buildout of the Learning Hub and their efforts to recruit, hire, supervise and develop the team of professional writing consultants, capstone mentors, digital projects specialists, and others that directly support students and positively impact their success, retention, and achievement of academic goals.

  • Exercise leadership in a growing center by continuously working towards the advancement of the Hub. This includes conducting assessments on current programs and proposing methodologies for expansion; researching, drafting, and assisting the associate director in the launch new current and pre-student support programs; andestablishing and fostering professional relationships with students, faculty, and staff.

  • Under guidance, develop and offer class sessions and workshops on writing and communication skills, working closely with faculty to ensure the sessions speak to the needs of their courses, the assignments, and the student audience.

  • Collect and analyze data to track efficiency of academic support services and progress, and use this data to compile reports that aid executive decision making.

  • Communicate effectively with faculty to obtain information about their course expectations and assignments; respond to faculty concerns and suggestions; coordinate with other student support staff to facilitate collaboration with faculty.

  • Participate in the creation of marketing materials to promote the Hub’s brand and student offerings; collaborate in efforts to enhance the design of the Learning Hub’s website and build social media presence.

  • Contribute to plans for the adoption of digital portfolios and writing intensive courses in SLU’s curricula

  • Represent the Learning Hub at meetings and conferences

NOTE: Until further notice, work will be performed in a hybrid manner with 70% onsite presence. All CUNY employees must reside within a commutable distance to the tri-state area.

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.


Bachelor's degree and four years' related experience required.

Other Qualifications

  • Master’s degree or higher in writing studies, literature, education, or other related field

  • Deep understanding and experience working with a diverse student population in a dynamic learning environment

  • Minimum two years’ experience teaching writing or related fields in classroom or writing center setting

  • Previous supervisory experience

  • Experience developing educational resources

  • Able to utilize excellent interpersonal skills, including the ability to listen with empathy and respect, communicate clearly, and exude a desire to help

  • Ability to establish and maintain effective working relationships with faculty and staff


Administers the activities of a learning resource or support center.

  • Supports the design and delivery of academic resources such as tutoring, remedial and other student programs and services, delivered in a variety of modes, including on-line

  • Produces and administers training programs, lectures, workshops, seminars and special events

  • Collaborates with various College offices to improve student and faculty services; implements new services and assures existing services are effectively provided.

  • Serves as resource expert for students and faculty regarding center policies and procedures, and if needed, technology issues related to their learning experience

  • May assist and/or supervise office operations and/or department budget

-Performs related duties as assigned.

Job Title Name: Academic Resource Center Specialist


Higher Education Assistant




$66,670 - $77,635; starting salary is commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu:Employee Self Service –>Careers

For external applicants, the direct link to the job opening is: HRAM FL.HRS CG SEARCH FL.GBL?Page=HRS APP JBPST FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=24567&PostingSeq=1


Open until filled, with resume review to begin after July 11


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.