Job Information

CUNY Associate Director of Financial Aid - ASAP in New York, New York

Job Title: Associate Director of Financial Aid - ASAP

Job ID: 20793

Location: Central Office

Full/Part Time: Full-Time

Regular/Temporary: Regular


Founded in 2007, Accelerated Study in Associate Programs (ASAP) is a comprehensive full-time degree pathway program for associate-degree seeking students. ASAP operates at nine CUNY college (effective fall 2015), and is committed to graduating at least 50% of students within three years through the provision of comprehensive support services and financial resources that remove barriers to full-time study, build student resiliency, and support timely degree completion. Key program components include full-time enrollment, block scheduled first-year courses, cohort course taking, financial support, intrusive and mandatory advisement, a student-success seminar, career services, and tutoring. ASAP will expand to 25,000 students at nine CUNY partner colleges by the end of academic year 2018-2019, and is also being implemented as Accelerate, Complete, and Engage (ACE) in the baccalaureate setting at John Jay College of Criminal Justice. Visit

ASAP's Associate Director of Financial Aid position is housed in CUNY Office of Student Financial Aid and works closely with the ASAP Central Office and ASAP partner colleges to ensure that ASAP students are successfully completing the FAFSA and TAP application yearly. The ASAP Associate Director of Financial Aid provides ongoing assessment and monitoring of ASAP students' financial aid awards, ensuring the proper application of the ASAP financial benefits and the successful administration of the ASAP tuition gap waiver through a vouchering process. Working in close coordination with campus­ based ASAP Directors and Financial Aid staff, the Associate Director of Financial Aid will directly supervise the ASAP Financial Aid Systems Specialist.

Primary duties include but are not limited to:

  • Maintains operational responsibility for student Financial Aid data records, applications, business practices and reporting functions within an ERP system to support ASAP student enrollment.

  • Responsible for overseeing automated packaging for ASAP tuition gap and fee waivers.

  • Updates and manages business process and initiates and coordinates opportunities for process improvement in financial aid and tuition waiver application including payment priorities, timeline for posting waivers.

  • Convenes key stakeholders and supporting staff regularly to discuss ASAP related Financial Aid and tuition waiver matters, share information as appropriate, promote the development of ideas for improved services and efficiency and encourage teamwork and collaboration.

  • Coordinates communication with college partners and key stakeholders regarding all aspects of the ASAP tuition waiver process and reconciliation.

  • Work with Comptroller and Business Office to ensure accurate and timely exchange of information regarding tuition waivers and oversees reconciliation process.

  • Develop, modify, implement and maintain the tracking and reconciliation process for ASAP tuition waivers and report to ASAP CO leadership and ASAP Directors.

  • Ensures the integrity, compliance and consistency of Financial Aid data, processes and procedures with relevant federal and state regulations and University policies.

  • Maintain current knowledge of college financial aid policies, procedures, and programs and serve as a Financial Aid advisor to ASAP leadership and the program at large.

  • Facilitate coordination and communication between ASAP stakeholders to support positive financial aid educational experiences for students and integrate efforts to maximize the role of financial aid in recruiting and retention.

  • Support the development, design, revision of all ASAP publications relating to financial aid and outreach strategies, activities, and supports for parents and students.

  • Coordinate training opportunities for ASAP staff regarding financial aid process.

  • Facilitate ASAP staffs access to monitor related tuition waiver and financial aid data and reports.


Bachelor’s degree and six years’ related experience required

Preferred Qualifications

  • Master's Degree in related field

  • At least six years of work experience in administration of a public service, social service, education, counseling or mentoring program; administration of education initiatives, ideally in higher education;

  • Comprehensive knowledge of federal and New York State financial aid regulations, programs, practices, and procedures;

  • Demonstrated managerial and budget/fiscal planning skills;

  • Ability to clearly communicate project goals and work effectively with multiple stakeholders;

  • Strong organizational skills and ability to work independently and as a member of a team;

  • Flexibility to work productively in a fast paced, time-sensitive and high volume environment;

  • Strong Inter-personal communication skills

  • Ability to work collaboratively and independently on multiple related projects;

  • Strong computer skills (Microsoft Office) and proficiency with PeopleSoft; and

  • Understanding of the organization of public higher education systems; and commitment to promoting college access and success in post-secondary education.


Manages one or more centralized student financial aid/assistance functions and programs, plus related systems and technologies in accordance with applicable laws, regulations, and policies.

  • Maintains operational responsibility for Financial Aid data records, applications, business practices and reporting functions within an ERP system to support student enrollment

  • Ensures the integrity, compliance and consistency of Financial Aid data, processes and procedures with relevant federal and state regulations and University policies

  • Supports campuses with implementing, adapting and using ERP Financial Aid system modules and generating reports

  • Works with campus and University-level offices to conduct training and address ERP system performance issues

  • Manages and trains staff

  • Performs related duties as assigned.


Higher Education Associate




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


For full consideration, submit a cover letter and resume online via CUNY's web-based job system addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is: HRSCEJOB_DTL&Action=A&JobOpeningId=20793&SiteId=1&PostingSeq=1


Aug 4, 2019


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.