Job Information

CUNY Director of Academic Advisement in New York, New York

Director of Academic Advisement

Job ID



John Jay College

Full/Part Time




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John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason and an internationally recognized leader in educating for justice. John Jay is a federally-designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.

The College participates in the doctoral programs of the Graduate Center of the City University of New York and offers bachelor's and master's degrees in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. John Jay College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.


Reporting to the Assistant Provost for Academic Engagement, the Director of Academic Advisement is a member of the Student Academic Engagement and Retention team and provides strategic vision and leadership to promote student academic success and engagement. Collaborating with the advising team, the Director is responsible for coordinating and ensuring delivery of high impact, equity-minded advising; supporting and facilitating the College's advising community; and innovating to improve advising services in the College.

In addition to the responsibilities in the CUNY Title Overview, the Director of Academic Advisement will:

  • Direct strategic planning efforts and collaboratively establishes advising service objectives. Ensure best use of financial, administrative, and staffing resources and alignment with regulations, institutional policies, strategic plans and service objectives.

  • Direct and collaborate with professional advising staff on programming and initiatives that support student success. Facilitate opportunities to learn about new programs, changes to existing programs, College priorities, and campus resources that benefit students.

  • Evaluate and implement best practices in advising and student services programming. Use data to improve student services.

  • Implement advising personnel resource allocation plans including hiring, training, supervision, and resolution of non-routine personnel issues.

  • Collaboratively foster the advising community within the College, facilitating information sharing; problem-solving; and advisor on-boarding, engagement, and development.

  • Serve and seek leadership on campus committees and councils related to advising and student services.

  • Develop and communicate systems and processes for supporting students who are struggling personally or academically. Consult with faculty and staff working with students who need support.

  • Lead or facilitate initiatives to support student academic performance and degree progress.

  • Maintains memberships in professional organizations, and confers with outside agencies and institutions.


Bachelor's degree and eight years' related experience required.


The preferred candidate will have:

  • Master’s degree in one of the health sciences disciplines, student personnel, college counseling or a related field.

  • Minimum 4 years of demonstrated management and supervisory experience in academic advising at a college or university setting,

  • Demonstrated budget oversight and planning experience

  • Strong understanding of the needs and challenges facing students from diverse urban backgrounds

  • Demonstrated ability to work independently and as part of a team, within the department and with faculty and other administrators

  • Strong organization, project management, communication, and facilitation skills

  • Ability to maintain accurate and detailed records of student activities

  • Strong computer skills with proficiency in MS Office Suite and student success management systems (i.e., Hobsons, Navigate, Degree Works)

  • Demonstrated excellence in oral and written communication skills as well as customer service.

  • Experience with a cohort/caseload advisement model

  • Understanding of and experience with student success focused programs.


Directs development and operations of academic counseling services.

  • Designs, implements and monitors a comprehensive academic advisement model and protocol

  • Oversees outcomes assessment and creates strategic plan to further enhance academic advisement services

  • Manages an academic advisement center to ensure consistent and reliable information is provided to students

  • Cultivates and maintains strategic partnerships; serves as primary liaison to faculty and administrators regarding academic counseling services; and works with academic departments to develop faculty advisement components

  • Administers all compliance and data integrity activities of academic counseling in accordance with University standards

  • Advises College administration on policy interpretation and execution regarding University academic counseling standards and best practices

  • Develops and manages unit budget

  • Manages professional and clerical staff

  • Performs related duties as assigned.

Job Title Name: Academic Advising Director


Higher Education Officer




$115,333 - $129,310.

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.


Review of resumes to begin December 1, 2023.

Posting closes on December 18, 2023.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.