Job Information

CUNY Director of Student Success in New York, New York

Director of Student Success

Job ID



CUNY School of Medicine

Full/Part Time





The CUNY School of Medicine (CUNY Med) at The City College of New York (CCNY) located in the heart of Harlem, is the only medical school in the City University of New York system and the only public medical school in Manhattan. Building upon 50 years of success as the Sophie Davis School of Biomedical Education, we transitioned to the CUNY School of Medicine in 2017. The CUNY Med offers an accelerated BS/MD (7-year program) and a Physician Assistant Master’s Degree (27 months program). True to its legacy of access, opportunity, and community transformation, the medical school’s mission remains to recruit highly talented students as diverse as New York City itself. CUNY School of Medicine as the home of healers and leaders, places a special emphasis on the recruitment of those who are underrepresented in the field of medicine, and on training high quality, culturally competent health professionals and scientists equipped to address the healthcare needs of New York’s medically under-served communities. As a major priority, CUNY Med also seeks to enhance the recruitment and retention of senior leadership, faculty, and staff to more closely reflect the diversity of our student body.

The CUNY School of Medicine is looking for an inspiring, creative and experienced healer and leader to serve in the position of Director of Student Success. Reporting to the Associate Dean for Student Affairs, the Director of Student Success will:

  • Develop and direct strategies and academic enrichment programs to support and enhance student success, in collaboration with the Learning Resource Center Director and the Medical Education Department;

  • Direct and provide oversight to current student retention and academic support programming; research and develop new initiatives based on student needs and best practices, with special attention to transition periods across the 7-year BS/MD continuum;

  • Oversee student tracking systems to identify at risk students and monitor the academic progress of all students including those who are on Monitored Academic Progress or Academic Probation;

  • Provide guidance and support to students who are on leave of absence to promote successful re-entry;

  • In collaboration with Learning Resource Center Director, develop individualized academic plans for students with academic or personal issues and refer students to other support services including psychological counseling, wellness, disability services/accommodations, or financial aid;

  • Provide leadership for accreditation and continuous quality improvement activities related to academic counseling, including data collection and analysis to assess strengths, challenges, opportunities, and student satisfaction with academic counseling and services;

  • Serve as a member of the Medical Student Performance Evaluation (MSPE) Committee; review MSPE student letters for accuracy of reported student academic history and academic progress;

  • Develop expertise regarding institutional policies and procedures related to student academic progress to effectively advise students and serve as an advocate.

  • Develop and establish learning communities;

  • Participate in New Student Seminar and Professional Foundations courses;

  • Support diversity and populations underrepresented in medicine; demonstrate commitment to tolerance, diversity, equity, inclusion and avoidance of bias.

  • Serve on committees and participate in other projects as assigned.


  • Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose asbeing at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.

  • Until further notice, this is a hybrid position, eligible to work remotely and work in the office.


Bachelor's degree and eight years' related experience required.

Preferred Qualifications

  • Master’s degree in Counseling, Advising, Education or a related field

  • Demonstrated experience in academic and career advising with at risk student populations within a higher education program; experience advising health professions program students strongly preferred

  • Demonstrated ability to work effectively and efficiently in a team environment and with all levels of personnel and students

  • Excellent interpersonal and communication (oral/written) skills.


Directs a comprehensive student support program.

  • Develops, recommends, and implements program goals and objectives to meet students' specialized needs and develops a range of responsive programs

  • Oversees the integration of diverse services with internal and external partners to meet a broad range of student needs

  • Collaborates with academic and student support departments to ensure students are utilizing available services and programming; collaborates with counselors, mentors, and others assisting students

  • Collects data for, analyzes, and reports on activities and outcomes, recommending program improvements; writes proposals and reports to internal and external stakeholders

  • Directs all service operations, facilities, and staff

  • Performs related duties as assigned.


Higher Education Officer




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Visit, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID (24974) or Title (Director of Student Success). Select "Apply Now" and provide the requested information.

Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information).


September 26, 2022


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.