CUNY Enterprise Content Management Application Administrator - IT Senior Associate, Levels 1-3 (Provisional) in New York, New York


I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.

I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Senior Associate





The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) support the IT and telecommunications needs of CUNY's 24 colleges. CIS supports enterprise IT and applications; develops new technologies that advance University's core mission; builds, upgrades and maintains the University's network; operates the University's Data Center and help desk; develops disaster recovery and business continuity plans; and leads the CUNYfirst Enterprise Resource Planning Project (ERP), which integrates 25 university systems, covering student administration, financial management, and human resources. Within CIS, the Application Services unit provides strategic and operational leadership with respect to the design, development, support, and maintenance of business applications. The unit works closely with senior leaders to ensure a strong alignment between application solutions/services and CUNY business needs.

Reporting to the Administrative Applications Support Manager, the Enterprise Content Management (ECM) Application Administrator will administer CUNY's ECM system, FileNet; plan and implement application upgrades, and provide application support to stakeholders located in both Central Office and the campuses.

Key responsibilities include, but are not limited to:

  • Manages and supports FileNet and all related services in an enterprise environment.

  • Serves as expert technical resource to campus personnel and internal technical teams.

  • Ensures business continuity by analyzing P8 production environment and proactively identify, investigate, and resolve application issues in collaboration with campus Service Desks, internal technical teams, and vendors.

  • Develops and maintains application documentation such as configurations and customizations.

  • Continuously develops and implements creative solutions to effectively automate application workflows, routine processes, and technical and procedural changes.

  • Analyzes and monitors interfaces between applications and other source and target systems.

  • Prepares and assists in the analysis of application data for inclusion in reports.

  • Prepares, executes and records results of test plans to ensure that application functionalities are not compromised by the introduction of upgraded or new components.

  • Other duties as assigned.

Job duties require schedule flexibility and willingness to work evenings or weekends as required for systems-related tasks.


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


The ideal candidate will possess the following knowledge, skills, and abilities:

  • Experience architecting, deploying, and supporting IBM FileNet P8 suite of ECM products, including but not limited to Case Manager, DataCap, and Process Task Manager.

  • Familiarity with supporting FileNet in UNIX/Linux and Microsoft Windows environments.

  • Knowledge configuring WebSphere with special attention in integrating diverse platforms a plus.

  • Working knowledge of image and document formats.

  • Strong understanding of concepts, practices, and procedures related to content management systems and workflows, and project management.

  • Proactive and detail-oriented with a high aptitude for solving complex problems and rendering sound resolutions.

  • Strong understanding of multi-tier architecture and cross platform integrations.

  • Ability to establish and maintain strong working relationships with administrators and constituents at all CUNY colleges, and the Central Office.

  • Strong written, verbal, and interpersonal communication skills.

  • Ability to manage multiple projects simultaneously, while ensuring quality deliverables through day-to-day activities.

  • Proficiency with MS Office Suite, Crystal Reports, MS SQL, and FTP client software.

  • Ability to work productively as an individual contributor and collaboratively as a team member in a fast-paced, time-sensitive, customer-responsive, and team-oriented environment.


Level 1: $84,345 Level 2: $92,014 Level 3: $101,217


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


For full consideration, submit a cover letter and résumé online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is: Page=HRSCEJOB_DTL&Action;=A&JobOpeningId;=17902&SiteId;=1&PostingSeq;=1


Open until filled with review of applications to begin December 14, 2017


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Enterprise Content Management Application Administrator - IT Senior Associate, Levels 1-3 (Provisional)

Job ID: 17902

Location: Central Office

Full/Part Time: Full-Time

Regular/Temporary: Regular