CUNY Financial Aid Manager in New York, New York


Reporting to the Director of the Office of Financial Aid, the Financial Aid Manager/Compliance Manager will assist the Director of Financial Aid with maintaining full compliance of all rules and regulations that govern or affect Federal and NY State funding. The Financial Aid Manager will work with the Director in developing and enforcing required policies. This person will be well versed in current financial aid rules and regulations and have the knowledge to know where to review new changes in requirements. This person will also educate the financial aid staff and others on current and new rules and regulations. The Financial Aid Manager will also monitor and keep the director informed of changes to rules and regulations that may be coming so the office can be proactive in planning rather than reactive. This individual will participate in and may oversee periodic internal audits of key processes, for example, verification, R2T4, TAP certification, and Satisfactory Academic Progress, to ensure the office staff is performing these functions accurately in accordance with regulations.

Specific responsibilities include, but are not limited to the following:

  • Manage day-to-day administrative operations of the Office of Financial Aid for optimal efficiency and optimal level of student service, including advising students and families as needed. Assist the Hub staff in resolving financial aid questions

  • Manage personnel and other resources necessary to support operations and services, program compliance, and oversee outreach; supervise Financial Aid staff.

  • Collect and coordinate financial aid data which will be used in all college-wide reporting and SAGE planning

  • Oversee coordination of technology and information systems in the Office of Financial Aid

  • Utilize web, social media and publications for effective communication to current and prospective students

  • Oversee the quality assurance and program compliance of the Federal Title IV financial aid programs (Pell, SEOG, FWS and Direct Loans) including verification, R2T4 process, ISIR loads and corrections, etc

  • Manage NYS programs and certification and oversee the quality assurance of the New York State financial aid programs (TAP and APTS) including the monitoring of FACTS, HESC files, etc.

  • Enhance, update and maintain financial aid information on the Guttman website

  • Monitor all Federal and NY State funds through the CUNYfirst system

  • Assist in the development and implementation of office policies and procedures

  • Conduct Financial Aid and CUNYfirst training for Financial Aid and HUB staff. Also assist in conducting FA presentations during Admission orientations and other events

  • Represent the Director of Financial Aid at College and/or University-wide meetings


Bachelor’s degree and six years’ related experience required.

Preferred Qualifications:

  • Six years of directly related financial aid work experience with some One-Stop or other student service function

  • Progressive experience in supervising, administering and managing federal and NY State financial aid programs

  • Extensive working knowledge of CUNYfirst (or PeopleSoft/Oracle) Financial Aid module or other Student Information Systems, including use of queries, reporting tools, and troubleshooting system issues

  • Excellent Microsoft Office skills, including but not limited to Word and Excel.

  • Multi-lingual ability with strong presentation, interpersonal and verbal communication skills to successfully work with and present to diverse audiences

  • Experience working well with linguistically, culturally and academically diverse students

  • Strong work ethic, character, and personal integrity, as well as ability to work with the utmost professionalism, discretion and confidentiality

  • Detail oriented with strong writing, analytical, evaluative, and organizational skills

  • Ability to work well in a time-sensitive, dynamic, student-centered and responsive office

  • Flexibility to work evening hours and occasional weekends


Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards.

  • Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums

  • Manages day-to day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid

  • Provides comprehensive financial counseling to parents and students

  • Implements all necessary processes to support financial aid application, awarding and delivery cycles

  • Oversees the coordination of financial aid activities with those of other College and University offices

  • Implements and maintains web based services

  • Performs related duties as assigned.

Job Title Name: Financial Aid Manager


Higher Education Associate




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Before applying, candidates are strongly encouraged to visit the Stella and Charles Guttman Community College website ( to learn more about the new institution.

From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting from outside our system, access the employment page on our web site and search for this vacancy using the Job ID (18572) or Title (Financial Aid Manager).

Make sure to upload a cover letter and resume with the contact information of 3 professional references (as one document), by the closing date.


May 4, 2018; search reopened.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Financial Aid Manager

Job ID: 18572

Location: Guttman Community College

Full/Part Time: Full-Time

Regular/Temporary: Regular