CUNY Financial Aid Services Advisor (Multiple Positions) in New York, New York

POSITION DETAILS

Baruch College invites applications for Financial Aid Services Advisor positions. These positions report to the Director of Financial Aid Services or designee.

In addition to the responsibilities listed under the CUNY Title Overview, the Financial Aid Services Advisor will be perform the following:

  • Verifies students' eligibility for all types of aid programs and resources (e.g., Pell and SEOG Grants, external and internal scholarships, student loans - Subsidized, Unsubsidized, Perkins, PLUS, and Private, work-study opportunities, etc.).

  • Supports compliance by monitoring Satisfactory Academic Progress (SAP) and a variety of performance indicators as well as correcting and updating students' pertinent data.

  • Assists families and students with their aid application and processing.

  • Reviews, updates, and inputs financial aid information in a variety of sites and applications.

  • Monitors and keeps logs of students' contacts for prompt and accurate response using various platforms and social media; provides feedback to improve services.

  • Collaborates in the production of the office's Policy and Procedures Manual (PPM).

  • Helps with the supervision and evaluation of support staff and student workers.

  • Aids with special projects or activities as designed and assigned by the Director or designee.

The ability to work a permanent evening (10 am to 6 pm) schedule is required. This schedule may change to accommodate summer or weekend special hours as well as the need of the students or the office.

This job description is not intended to be all inclusive. Employee may perform other related duties as required to meet ongoing/sudden/temporary needs.

QUALIFICATIONS

Bachelor's Degree required.

Other Qualifications:

  • Two years' experience in a fast-paced financial aid environment highly preferred

  • Experience with student database/on-line systems highly preferred

  • Proficiency in Microsoft Office Suite applications (with an emphasis in Excel skills) highly preferred

  • Working knowledge of higher education software (e.g., CUNYfirst/PeopleSoft/Oracle, etc.) preferred

  • A strong customer service commitment, leadership skills, and attention to details are essential along with excellent oral, written, and interpersonal skills

  • Must be team spirited, articulate, and flexible

  • Proven problem-solving abilities and can conduct independent research

  • Demonstrated ability to work with a diverse population

CUNY TITLE OVERVIEW

Counsels applicants and students on eligibility for financial aid programs, assisting them in the application process.

  • Verifies eligibility for Federal and State financial aid programs including grants, scholarships, and guaranteed student loans

  • Performs application intake, evaluation, processing and awarding

  • Assists in the production of Financial Aid online, print material, and websites

  • Advises students on good academic standing requirements and the appeal process; reviews appeals for dependency overrides and budget adjustments

  • Conducts group workshops and represents the financial aid office at various on- and off- campus events

  • Serves as a liaison between the college office and Direct Loan Providers

  • Performs other related duties as assigned.

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$39,282 - $40,815; salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Click on the "Apply Now" button and follow the application instructions below. Please upload a resume and cover letter. Incomplete application packages will not be considered.

For general assistance with your CUNYfirst application, please go to http://www2.cuny.edu/employment/system-instructions/ for information

CLOSING DATE

March 2, 2019

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Financial Aid Services Advisor (Multiple Positions)

Job ID: 20103

Location: Baruch College

Full/Part Time: Full-Time

Regular/Temporary: Regular