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CUNY Institutional Research Manager (HEA) -  Division of Student Affairs in New York, New York

Institutional Research Manager (HEA) - Division of Student Affairs

Job ID



Hunter College

Full/Part Time




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The Institutional Research Manager will report to the Assistant Dean for Student Affairs. The position is a part of the student service and enrollment management team and is responsible for the data and reporting needs and maintaining division-wide information, workflow processes, and strategic initiatives/projects to increase departmental effectiveness. The candidate will provide functional leadership for current and new technologies that enhance division-wide operations and streamline internal business processes, testing, functional support and training, project management, and documentation. In addition to the CUNY Title Overview, the Institutional Research Manager will be responsible for the following duties:

  • Manages a team that provides data, reports and analysis for decision-making in the Division of Students Affairs

  • Designs and develops standardized operational, management, and ad hoc reports for use by senior university leadership.

  • Prepares reports related to various enrollment management benchmarks using CUNYFIRST, CRM systems, Navigate and other University and Colleges systems

  • Establishes and maintains relationships with various staff across the institution to ensure data management services are responsive to meet needs in a timely manner.

  • Prepares, extracts and validates student data for internal and external agencies

  • Serves as a resource in the areas of data management and reporting and as a representative on university committees

  • Identifies appropriate data resources and metrics to support the analytic and reporting requirements

  • Translates data into actionable information by linking data and analytic results with the decision making processes at various levels

  • Performs needs assessment activities and works with other information systems personnel to determine feasibility of development of new databases and/or enhancements or modifications to existing databases.


Bachelor's Degree and six years' relevant experience required.


  • Experience in PeopleSoft, Anthology, Navigate and NextGen preferred

  • Programming experience using mainframe computer systems

  • Extensive knowledge of software packages and capabilities, programming languages and job control and processing techniques.

  • Ability to work with various operating systems, data storage and retrieval mechanism and database environments.

  • Substantial knowledge and/or experience in subject area or programs specific to department to be served.

  • Ability to exercise independent judgment and initiative with regard to both technical and subject area functions.


Manages College institutional research programs and studies related to the College's mission.

  • Develops relevant, timely and accurate institutional information to administrators, the college community, the external community, and external agencies.

  • Defines and implements research studies, designing and conducting data analyses and analyzing and interpreting results.

  • Researches, develops and recommends policy analyses relevant to anticipated institutional planning, policy, and decision-making needs.

  • Participates in college-wide strategic planning, institutional effectiveness and outcomes assessment tasks.

  • Respond to data, table and report requests from college constituencies.

  • Manage surveys, questionnaires and other data-gathering instruments administered by the Office.

  • Manages a library of institutional planning and research documents.

  • May consult with faculty and students in the design of databases for research projects

  • Performs related duties as assigned.

Job Title Name: Institutional Research Manager


Higher Education Associate




Salary commensurate with education and experience.($67,784 - $86,645)

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Applications must be submitted online by accessing the CUNY Portal on City University of New York job website To search for this vacancy, click on SEARCH ALL POSTINGS and in SEARCH JOBS field, enter the Job Opening ID number 26402

Click on the "APPLY NOW" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account. Please have your documents available to attach into the application before you begin. Note, the required

material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï , –, _or ç)).

Incomplete applications will not be considered.

Please include:

  • Cover Letter and/ or Statement of scholarly interests

  • Curriculum Vitae/ Resume

  • Names and contact information of 3 references

Upload all documents as ONE single file-- PDF format preferred


The search will remain open until the position is filled. The committee will begin reviewing complete applications on June 18, 2023. Applications submitted after the deadline will only be considered if the position/s remain open after initial round


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.