CUNY IT Assistant - Level 1 in New York, New York

GENERAL DUTIES

I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

IT Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Information Resources and Technology Division desktop support group at BMCC provides a comprehensive variety of services supporting the use of information technology in the educational process. Our diverse and talented staff provide assistance to faculty, students and staff using technology in education, research, conferences, and support services.

Job duties include but not limited to:

  • Perform standard maintenance and support of workstations using SCCM and JAMF Pro, including the creation of packages, policies and reports.

  • Support and maintain server applications used in performing daily duties such as SCCM, JAMF pro, Labstats, print management etc.

  • Support and troubleshoot Microsoft Windows 7/10 operating systems and desktop applications such as Microsoft Office.

  • Support and troubleshoot MacOS, and Mac applications.

  • Support and maintain library EZProxy system in conjunction with library staff

  • Support and maintain workstations, printers, projectors, tablets and related equipment, as well as providing end user support.

  • Support all technology used in library facilities, smart classrooms, computer labs and cyber café.

  • Monitor and respond quickly and effectively to incidents in library, computer labs and smart classrooms.

  • Ensure college Open Access Labs are open on time and assist with daily operations when necessary.

  • Document resolutions to common issues.

  • Image and deploy computers using standard imaging software.

  • Perform timely workstation hardware and software upgrades.

  • Maintain equipment inventory.

  • Contact manufacturer for warranty and request support services.

  • Maintain and update assigned requests using Service Desk ticketing system TeamDynamix.

  • Preform related duties as assigned.

MINIMUM QUALIFICATIONS

  1. High School Diploma, G.E.D., or equivalent

  2. A minimum of six months of full-time experience in a computer or technology-related position. Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)

  3. Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate's degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution

  4. Demonstrated English Language proficiency

  5. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

OTHER QUALIFICATIONS

  • Experience with SCCM and JAMF Pro and Active Directory.

  • Minimum of one-year supporting Windows computers.

  • Experience with Extron A/V distribution equipment and NEC projectors

COMPENSATION

$45,464 ** $51,374

13% suppressed salary for the first 24 months of the new hire.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Access CUNYfirst Portal

CLOSING DATE

November 28, 2018

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: IT Assistant - Level 1

Job ID: 19679

Location: Borough of Manhattan CC

Full/Part Time: Full-Time

Regular/Temporary: Regular