CUNY IT Associate, Level 2 (Provisional) / Media Services Associate (ICIT) in New York, New York


I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Associate




Instructional Computing and Information Technology (ICIT) is the division of the Hunter College responsible for voice, video, and data systems and services. The mission of this unit is to promote, facilitate, and support the effective use of technology in the learning process, in instruction and research, and in processing and accessing institutional information.

Reporting to the Director of User Services, the Media Services Associate provides proactive and reactive support for all AV technologies and video conferencing systems in conference, training, auditoria, and/or public spaces as well as support desktop video conferencing software.

Duties include but are not limited to:

  • Sets up and operates all types of multimedia equipment, components and systems, including video production and related equipment; sets up, operates and breaks down a range of multimedia equipment, from basic to high-end audio, video, projection, videoconferencing, sound and lighting equipment, as well as related desktop or laptop computers;

  • Provides troubleshooting support for all AV and conference room technologies; facilitates in-house resolution where possible and consults with Assistant Director for the Division of Client Services for additional support when necessary;

  • Administers and manages the LifeSize Videoconferencing System, Video Streaming Server, Audio Conferencing and Web Conferencing infrastructure at the application level;

  • Administers and manages the Distributed Digital Signage System and new Video Conference Infrastructure;

  • Assists with the mounting, cabling, installation and servicing of projectors, screens, flat panel monitors, control consoles, audio capture, distribution and reinforcement systems, audio conference systems, video conference systems for various Hunter College campuses;

  • Assists with the use of classroom technologies including coordination and provision of video-capture services for classes, events and special assignments;

  • Mentors back-up support staff and/or other AV technicians as necessary to help develop their knowledge and troubleshooting skills;

  • Establishes and maintains effective working relationships with other IT units and departments, and external vendors/contractors;

  • Interacts, coordinates and communicates effectively with colleagues across Facilities and Campus Planning, as well as, staff in such offices as Special Events, Room Reservations, Building Design, Public Safety and other units at the Hunter College;

  • Collaborates with Asset Management Assistant in managing the location and storage of AV equipment;

  • Prepares effective written materials for the purpose of user and system documentation;

  • Supervise a team of technical professionals.

  • Performs other duties as assigned.


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


A preferred candidate should have:

  • Three (3) years of experience in supporting AV and conferencing technologies in a fast-paced, customer oriented environment.

  • Working knowledge of current audiovisual, audio, video and web conferencing technologies.

  • Experience with the installation and support of audiovisual systems hardware, software and technical infrastructure, including twisted pair, audio and video cable termination.

  • Experience with video conferencing systems and streaming technology.

  • Knowledge of principles of audiovisual and low-voltage technologies design, development, engineering, integration, implementation, performance criteria and analysis.

  • CTS certification.

  • Familiarity with PC hardware; Mac hardware a plus; familiarity with Windows Operating System (Windows 7/10) and Mac OS X are a plus.

  • Strong written and verbal communication skills.


New Hire: $65,143 Incumbent: $73,609


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Click on the "Apply Now" button and follow the application instructions. Please have your curriculum vitae/ resume and scholarly interest or cover letter with names and contact information of 3 references available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document. The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters. Incomplete application packages will not be considered.


Open until filled with review of applications to begin August 7, 2018.


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: IT Associate, Level 2 (Provisional) / Media Services Associate (ICIT)

Job ID: 19019

Location: Hunter College

Full/Part Time: Full-Time

Regular/Temporary: Regular