CUNY IT Associate, Level 2 (Provisional) / Media Services Associate in New York, New York


I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Associate




The Graduate Center, CUNY is the focal point for advanced teaching and research at The City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences.

The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life.

Information Technology (IT) is the division of the Graduate Center responsible for voice, video, and data systems and services. The mission of this unit is to promote, facilitate, and support the effective use of technology in the learning process, in instruction and research, and in processing and accessing institutional information.

Reporting to the Media Services Manager, the Media Services Associate provides proactive and reactive support for all AV technologies and video conferencing systems in conference, training, auditoria, and/or public spaces as well as support desktop video conferencing software.

This position will have a work schedule of 12:00 pm – 8:00 pm, Monday through Friday.

Duties include but are not limited to:

  • Sets up and operates all types of multimedia equipment, components and systems, including video production and related equipment; sets up, operates and breaks down a range of multimedia equipment, from basic to high-end audio, video, projection, videoconferencing, sound and lighting equipment, as well as related desktop or laptop computers;

  • Provides troubleshooting support for all AV and conference room technologies; facilitates in-house resolution where possible and consults with Assistant Director for the Division of Client Services for additional support when necessary;

  • Administers and manages the LifeSize Videoconferencing System, Video Streaming Server, Audio Conferencing and Web Conferencing infrastructure at the application level;

  • Administers and manages the Distributed Digital Signage System and new Video Conference Infrastructure;

  • Assists with the mounting, cabling, installation and servicing of projectors, screens, flat panel monitors, control consoles, audio capture, distribution and reinforcement systems, audio conference systems, video conference systems for various GC sites;

  • Assists with the use of classroom technologies including coordination and provision of video-capture services for classes, events and special assignments;

  • Mentors back-up support staff and/or other AV technicians as necessary to help develop their knowledge and troubleshooting skills;

  • Establishes and maintains effective working relationships with other IT units and departments, and external vendors/contractors;

  • Interacts, coordinates and communicates effectively with colleagues across Facilities and Campus Planning, as well as, staff in such offices as Special Events, Room Reservations, Building Design, Public Safety and other units at the GC;

  • Collaborates with Asset Management Assistant in managing the location and storage of AV equipment; participates with salvaging equipment and assists with the annual GC inventory;

  • Prepares effective written materials for the purpose of user and system documentation;

  • Performs other duties as assigned.


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


A preferred candidate should have:

  • Three (3) years of experience in supporting AV and conferencing technologies in a fast-paced, customer oriented environment.

  • Working knowledge of current audiovisual, audio, video and web conferencing technologies.

  • Experience with the installation and support of audiovisual systems hardware, software and technical infrastructure, including twisted pair, audio and video cable termination.

  • Experience with video conferencing systems and streaming technology.

  • Knowledge of principles of audiovisual and low-voltage technologies design, development, engineering, integration, implementation, performance criteria and analysis.

  • CTS certification.

  • Familiarity with PC hardware; Mac hardware a plus; familiarity with Windows Operating System (Windows 7/10) and Mac OS X are a plus.

  • Strong written and verbal communication skills.


New Hire: $65,143 Incumbent: $73,609


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Click on "Apply Now" below which will bring you to the registration screen. If you are a new user, you must register to apply. If you already have a user ID, please use your existing ID to apply. Make sure to upload a cover letter, resume, and contact information for three (3) professional references (name, title, and organization) by the closing date. Please upload all documents in Word or PDF format.


Open until filled with review of applications to begin on May 10, 2018


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: IT Associate, Level 2 (Provisional) / Media Services Associate

Job ID: 18595

Location: Graduate Center

Regular/Temporary: Regular