Job Information

CUNY IT Associate, Levels 1-3 (Provisional) - Assistive Technology Specialist in New York, New York

Job Title: IT Associate, Levels 1-3 (Provisional) - Assistive Technology Specialist

Job ID: 22684

Location: Central Office

Full/Part Time: Full-Time

Regular/Temporary: Regular


I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Associate




The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) support the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications; develops new technologies that advance University's core mission; builds, upgrades and maintains the University's network; operates the University's Data Center and help desk; develops disaster recovery and business continuity plans; and leads the CUNYfirst Enterprise Resource Planning Project (ERP), which integrates 25 university systems, covering student administration, financial management, and human resources.

Under supervision, with considerable latitude for independent initiative and judgment, the Assistive Technology Specialist will test applications and services to ensure their accessibility, participate in the procurement of technologies, train CIS personnel in accessibility guidelines, and conduct research and recommend tools and services to ensure accessibility for students, faculty and staff with different disabilities. The Specialist will also provide guidance and training on websites and other CUNY-generated content both within CIS and the Central Office. Finally, the Specialist will serve on the CUNY Technology Accessibility Task Force in developing and fulfilling recommendations to ensure accessibility CUNY-wide.

Key responsibilities include, but are not limited to:

  • Reviews and tests new technologies and services before they are rolled out to ensure they are accessible to those with a variety of disabilities.

  • Reviews and tests existing technologies to ensure they are accessible, and recommends any necessary modifications.

  • Reviews and provides input into the requirements developed in the procurement process to ensure procured products are accessible.

  • Conducts research, as required, on tools and services that will best meet the needs of those with disabilities at CUNY.

  • Reviews CIS websites (and other CUNY websites where necessary) for accessibility and provides guidance to remediate these sites when required.

  • Creates a central website for information on accessibility at CUNY.

  • Trains CIS staff (and other staff where necessary) about accessibility guidelines and modifications that will ensure CUNY-generated content, applications and services are accessible.

  • Serves on the Technology Accessibility Task Force and assists in developing recommendations to the Vice Chancellor and University CIO.

  • Liaises with college accessibility staff and other CUNY accessibility offices.

  • Performs other duties as assigned.


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


Preferred Qualifications Include:

  • Experience incorporating adaptive/assistive technology solutions in a complex institution.

  • Experience reviewing new technologies and solutions to be sure that they are accessible to those with a variety of disabilities.

  • A thorough understanding of functionality and limitations of assistive technology such as optical character recognition (OCR) software, NVDA, and Jaws.

  • Demonstrated working knowledge of legal mandates as well as compliance requirements within ADA, Section 508 and WCAG 2.0.

  • Experience with Windows and Apple computer platforms, mobile applications, adaptive/assistive software, equipment, applications and devices such as screen readers and voice-recognition software.

  • Experience remediating documents, especially PDFs and forms, for compliance with accessibility guidelines.

  • Excellent verbal and written communication skills.

  • Experience training staff on making content accessible preferred.

  • Experience working with students, faculty, and staff with disabilities in higher education preferred.


Level 1: $72,209

Level 2: $79,677

Level 3: $89,639

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

City of New York employees, and employees of Participating Employers, hired on or after July 1, 2019, and their eligible dependents, will only be eligible to enroll in the Emblem Health HIP HMO Preferred Plan, and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.

After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365 day period. If a new health plan is selected, the new plan will be effective on the 366th day.

An employee who needs to request an exemption from the required enrollment in the HIP HMO Preferred Plan can do so by submitting an Opt-Out Request Form to Emblem Health. An employee, or eligible dependent, must meet certain criteria and the request must be approved by Emblem Health before the exemption is granted. The Opt-Out Request Form is available on the Emblem Health website.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


For full consideration, submit a position focused cover letter and resume with your online application.

Your cover letter should clearly explain how your experience and credentials fulfill the duties and qualifications outlined.

The direct link to the job opening from external sources is:


Open until filled with review of resumes to begin September 8, 2021.


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.