CUNY IT Senior Associate, Level 2 (Provisional) - Systems Engineering in New York, New York


I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.

I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Senior Associate




Under the direction of the Systems Administration Manager of the City College of New York’s Office of Information Technology (OIT), the Systems Engineer will be a member of the Systems Administrator team responsible for developing and maintaining the college’s server infrastructure, accepting responsibility for systems planning, analysis, implementation and maintenance, contingency and capacity planning and quality assurance to meet the college’s technology requirements. Within OIT, he or she will directly manage IT infrastructure resources and projects. Furthermore, he or she may supervise a team of technical professionals, reviewing the quality of work, providing instruction on technical issues, and mentoring.

In fulfilling these responsibilities, the Systems Engineer will collaborate with other IT professionals, in particular other systems administrators, network administrators, developers, IT security administrators and third-party vendors. He/she will also confer with key business users to ensure the developmental and operations systems function within expectations.

The successful candidate will be expected to:

  • Design and ensure high availability and scalability of critical IT systems, including e-mail services, directory services, virtual machine infrastructure, enterprise storage, and IP Address services.

  • Ensure compliance with best practices, adhering to federal, state and university regulations regarding maintenance and security of campus servers.

  • Train and direct Systems Administration staff as necessary, including defining responsibilities and setting performance expectations.

  • Resolve complex problems in area of expertise, notifying others according to department practices and procedures; explain problem resolutions to others, and instruct others in implementation.

  • Develop procedures to improve business processes and overall customer satisfaction.

  • Orchestrate system administration design and development projects through all phases of development to ensure a thorough, expedient, and reliable completion.

  • Direct Systems Administrators in collaborating with IT Service Desk, Telecommunications, Networking, Desktop Support Services, Application Development, and Information Security teams on ongoing special projects and day-to-day operations, including research lab technical support, active directory expansion, smart classroom upgrade, DHCP implementation, e-mail issues, and support for systems infrastructure.

  • Develop business case and cost analyses for new IT projects, including contingency and capacity planning and quality assurance.

  • Provide feedback and input in the development and implementation of IT policies and procedures regarding Systems Administration.

  • Coordinate and act as a liaison to information technology teams at CUNY Central Computing and Information Services, the CUNY School of Medicine, other schools and departments within City College.

  • Manage and maintains vendor relationships, which support the campus’s systems infrastructure.

  • Manage and coordinate with contractors and vendors to ensure compliant and satisfactory completion of implementation of new or existing systems.

  • Prepare reports and presentations concerning incidents, initiative, projects, performance and other topics for use in departmental reports.

  • Collaborate with CUNY CIS (Computing and Information Services) on special projects and day-to-day operations on ongoing special projects.

  • Execute disaster recovery and business continuity plans as needed.

  • Respond to cyber security incidents, data breaches, etc. as required.

  • Develop and maintain system documentation consistent with industry best practices for systems administration.


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


Preferred Qualifications:

  • Administration and maintenance of Virtual Environments – VMware

  • Administration and maintenance of Microsoft Exchange Environment

  • Administration, maintenance and integration of heterogeneous Microsoft Active Directory Environment

  • Strong Microsoft operational experience

  • Working knowledge of Windows PowerShell and PowerCLI, to be used for automation on Windows computers, VMware virtual machines, VMware hosts, and Microsoft Exchange object

  • Enterprise backup experience

  • Administration and security of SAN data storage solution

  • Experience configuring systems monitoring tools (vCenter Operations Manager, SolarWinds)

  • Experience architecting VMware and its products

  • Experience architecting Dell Compellent and EMC storage solutions

  • In-depth understanding of Linux, Unix, Windows, and OS X operating systems with particular

  • Focus on enterprise level features and integration with Microsoft Active Directory

  • Strong understanding of iSCSI technology, TCP/IP communications, switch configuration, and Networked Storage - RAID-level configuration and performance troubleshooting

  • Technical experience in WAN/LAN with an excellent understanding of networking systems

  • Solid communication skills (both written and oral)


New Hire: $81,425 Incumbent: $92,014 *This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


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September 24, 2018


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: IT Senior Associate, Level 2 (Provisional) - Systems Engineering

Job ID: 19340

Location: City College of New York

Regular/Temporary: Regular