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CUNY Media Services Assistant / Media Services Technician, Level 1 (Temporary to Permanent) - 2 Vacancies in New York, New York

Media Services Assistant / Media Services Technician, Level 1 (Temporary to Permanent) - 2 Vacancies

Job ID



Graduate Center

Full/Part Time



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Media Services Technicians under supervision or direction, perform technical work of varying degrees of difficulty in the set-up, operation, training, troubleshooting, general maintenance and repair of digital/analog, audio-visual, video production, DVD, computer system, digital photography, presentation, recording, projection, duplication, and related broadcast production equipment in a classroom, shop, studio or in the field. Media Services Technicians must have a general knowledge of Windows and Apple based computers along with pertinent software. They may transport equipment for on-site use or shop repair, as well as operate a motor vehicle for such purposes. All Media Services Technicians perform related work.

ASSIGNMENT LEVEL I- Under supervision, performs work of ordinary difficulty, as follows:

  • Sets up, operates, does routine preventive maintenance and makes minor repairs on all types of projection equipment, portable public address systems, audio digital recorders, radios, cameras and related equipment.

  • Operates and maintains video production equipment.

  • Operates video and audio duplication equipment.

  • Prepares equipment requisitions; maintains inventory and repair records.

  • Transports equipment for on-site use or shop repair.

  • Assists in the training of students and/or instructors in the operation and minor routine maintenance of audio-visual, video production and related electronic equipment.

  • Makes minor repairs to video recording equipment, video receiver/monitors and related television production components.

  • May supervise and/or train part-time or temporary employees.

Operates motor vehicle, as necessary.

ASSIGNMENT LEVEL II- In addition to Level II duties, incumbents will also perform those tasks performed by Level I Media Services Technicians. Under general supervision performs work of greater difficulty, as follows:

  • Makes complete repairs on all types of projection equipment, portable public address systems, audio recorders, radios, and related equipment.

  • Trains students, instructors and other personnel in the operations, general maintenance and minor repair of audio-visual and related electronic equipment.

  • Evaluates the performance of new equipment and facilities; prepares reports on evaluation findings.

  • Requisition supplies and equipment, solicits bids from outside parts vendors.

  • Supervises and coordinates the activities of subordinate personnel.

ASSIGNMENT LEVEL III- In addition to Level III duties, incumbents will also perform those tasks performed by Level I & II Media Services Technicians. Under general supervision performs work of greater difficulty, as follows:

  • Installs and performs initial system checkout on video production equipment.

  • Interprets system schematic wiring diagrams.

  • Assists campus departments with technical problems.

  • Supervises all phases of equipment and supplies purchasing, from preparation of initial requisitions to vendor liaison for expeditions delivery and payment.

  • May supervise or operate a single facility of a technical service (e.g., repairs shop, media duplication offices, field repair center), supervises the personnel in such facility.

  • Participate in designing new facilities and specialized devices.


Media Services Technician




The Graduate Center is the focal point for advanced teaching and research at The City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences.

The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni, who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life.

Information Technology (IT) is the division of the Graduate Center responsible for voice, video, and data systems and services. The mission of this unit is to promote, facilitate, and support the effective use of technology in the learning process, in instruction and research, and in processing and accessing institutional information.

Under the direction of the Media Services Manager, the Media Services Assistant provides technical services including the set-up, operation, maintenance and repair of audio­ visual, video and related multimedia components, including desktop and laptop computers, in the field, shop or studio. Primary responsibilities are for support of classroom and other academic program activities; on occasion, support for special events is required. The incumbent must deliver excellent customer service to end­ users, interact and communicate effectively with coworkers and remain current in the field.

This position requires the person to work in the office. There are 2 positions available, one for the daytime shift (normal business hours) and one for the evening shift (2:00pm-10:00pm). Incumbents may need to travel to ASRC (located at 85 St. Nicholas Terrace) as needed.

This is a temporary to permanent position. Applicants must have taken the Media Services Technician exam in March 2023 and be reachable on the list.

Duties include but are not limited to:

  • Sets up and operates all types of multimedia equipment, components and systems, including video production and related equipment; sets up, operates and breaks down a range of multimedia equipment, from basic to high-end audio, video, projection, videoconferencing, sound and lighting equipment, as well as related desktop or laptop computers.

  • Takes responsibility for delivery and pick up of all multimedia and computer equipment in a timely manner, making sure that all equipment is in working order when delivered.

  • Notes problems regarding computer, peripheral, multimedia or communications equipment or regarding the equipment operating environment and informs the supervisor.

  • Operates video and audio tape duplication equipment; assists in the recording and duplication of tapes for teaching, research, thesis preparation and transcription for publication, including checking for copyright infringement.

  • Undertakes preventive maintenance, cleans, troubleshoots and makes minor adjustments and repairs to a variety of multimedia and end-user computer equipment including such components as videotape recorders, video cameras, video receiver/monitors, projection equipment, portable public address systems, audio tape recorders, desktop and laptop computers and related equipment. Replaces defective components as necessary.

  • Familiarizes or trains students, faculty and staff on the proper operation and maintenance of multimedia equipment; provides technical assistance to end­users.

  • Assists Media Services and Client Services colleagues with proper security, storage, and transportation of equipment.

  • Maintains supply inventories and storage facilities; accounts for all inventories before and after each event.

  • Maintains inventory records, usage logs and control sheets. Maintains Media Services requirements and related information on the master calendar; coordinates the master calendar with supervisor and other staff.

  • Remains complaint with all applicable policies and procedures.

  • Delivers excellent customer service to end-users.

  • Interacts effectively with colleagues across IT, as well as staff in such offices as Special Events, Room Reservations, Facilities, Building Design, Public Safety and other units at the GC-Fifth Ave. and ASRC.

  • Participates in professional development activities and related opportunities to remain up-to-date in the field.

  • Provides media service support at the GC-Fifth Ave. and ASRC buildings.

  • Perform other duties as assigned.


  1. High school graduation or its equivalent and three years of full-time experience acquired within the last ten years, in the repair, maintenance and routine operation of various audio and visual equipment, and other equivalent electronic equipment (including portable public address systems, digital recorders, digital cameras); or

  2. Graduation from a recognized vocational or technical high school for radio and television mechanics or related trades and two years of full-time experience, acquired within the last ten years, as described in “1” above.

NOTE: Two years verifiable experience as a member of a high school audio-visual squad, or one year work-study experience in an approved Board of Education or College program which includes work with audio-visual or related electronic equipment may be substituted for six months experience described in “1” or “2” above.


A preferred candidate should have:

  • 1 to 2 years of experience in A/V and desktop support

  • Ability to work a flexible schedule including on weekends

  • Experience with video conferencing systems and streaming and streaming technology such as HyFlex, Polycom, BlueJeans, Vidyo, Zoom, MS Teams, etc.

  • Familiarity with smart classroom technology


New Hire $42,396/year

Incumbent: $47,906/year

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

IMPORTANT NOTICE: Health Plan Coverage for Employees Hired on or after October 1, 2022, City of New York employees and employees of Participating Employers and their eligible dependents hired on or after October 1, 2022, will only be eligible to enroll in the Emblem Health HIP HMO Preferred Plan and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.

After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365th day period.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


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Open until filled with review of applications to begin on May 1, 2023


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.