Job Information

CUNY Media Services Technician - Level 2 (Provisional) - Multiple Positions (REOPENED) in New York, New York

Media Services Technician - Level 2 (Provisional) - Multiple Positions (REOPENED)

Job ID



Baruch College

Full/Part Time





Media Services Technicians under supervision or direction, perform technical work of varying degrees of difficulty in the set-up, operation, training, troubleshooting, general maintenance and repair of digital/analog, audio-visual, video production, DVD, computer system, digital photography, presentation, recording, projection, duplication, and related broadcast production equipment in a classroom, shop, studio or in the field. Media Services Technicians must have a general knowledge of Windows and Apple based computers along with pertinent software. They may transport equipment for on-site use or shop repair, as well as operate a motor vehicle for such purposes. All Media Services Technicians perform related work.

ASSIGNMENT LEVEL I- Under supervision, performs work of ordinary difficulty, as follows:

  • Sets up, operates, does routine preventive maintenance and makes minor repairs on all types of projection equipment, portable public address systems, audio digital recorders, radios, cameras and related equipment.

  • Operates and maintains video production equipment.

  • Operates video and audio duplication equipment.

  • Prepares equipment requisitions; maintains inventory and repair records.

  • Transports equipment for on-site use or shop repair.

  • Assists in the training of students and/or instructors in the operation and minor routine maintenance of audio-visual, video production and related electronic equipment.

  • Makes minor repairs to video recording equipment, video receiver/monitors and related television production components.

  • May supervise and/or train part-time or temporary employees.

Operates motor vehicle, as necessary.

ASSIGNMENT LEVEL II- In addition to Level II duties, incumbents will also perform those tasks performed by Level I Media Services Technicians. Under general supervision performs work of greater difficulty, as follows:

  • Makes complete repairs on all types of projection equipment, portable public address systems, audio recorders, radios, and related equipment.

  • Trains students, instructors and other personnel in the operations, general maintenance and minor repair of audio-visual and related electronic equipment.

  • Evaluates the performance of new equipment and facilities; prepares reports on evaluation findings.

  • Requisition supplies and equipment, solicits bids from outside parts vendors.

  • Supervises and coordinates the activities of subordinate personnel.

ASSIGNMENT LEVEL III- In addition to Level III duties, incumbents will also perform those tasks performed by Level I & II Media Services Technicians. Under general supervision performs work of greater difficulty, as follows:

  • Installs and performs initial system checkout on video production equipment.

  • Interprets system schematic wiring diagrams.

  • Assists campus departments with technical problems.

  • Supervises all phases of equipment and supplies purchasing, from preparation of initial requisitions to vendor liaison for expeditions delivery and payment.

  • May supervise or operate a single facility of a technical service (e.g., repairs shop, media duplication offices, field repair center), supervises the personnel in such facility.

  • Participate in designing new facilities and specialized devices.


Media Services Technician




  • Ensure classrooms are prepared for in person use as well as simultaneous in class and remote participation use as well.

  • Ensure displays and projectors are working and properly aligned.

  • Ensure audio equipment is working properly, speakers are functioning with clear and proper leveled audio. Microphones are functioning with clear and proper leveled audio.

  • Troubleshoot and make minor repairs on all types of display equipment (projectors, flat-screen displays), audio equipment (amplifiers, speakers, wired, wireless, beamforming microphones), mixers, a/v switchers (Crestron & Extron) and associated components, document cameras, digital media players and recorders.

  • Light duty programming of Extron based AV equipment. Crestron programming a plus.

  • Ability to use and also train faculty & staff on the use of video conferencing software (Zoom, Microsoft Teams, Blackboard Collaborate).

  • Ability to utilize audio mixers with wired and wireless microphones (handhelds and lavalieres) for large onsite conferences and talking head seminars. Provide proper feeds and levels to video recording equipment from mixing boards.


  1. High school graduation or its equivalent and three years of full-time experience acquired within the last ten years, in the repair, maintenance and routine operation of various audio and visual equipment, and other equivalent electronic equipment (including portable public address systems, digital recorders, digital cameras); or

  2. Graduation from a recognized vocational or technical high school for radio and television mechanics or related trades and two years of full-time experience, acquired within the last ten years, as described in “1” above.

NOTE: Two years verifiable experience as a member of a high school audio-visual squad, or one year work-study experience in an approved Board of Education or College program which includes work with audio-visual or related electronic equipment may be substituted for six months experience described in “1” or “2” above.


Customer Service

Customer service is a significant component in this position. The ideal candidate must have the following qualities: active listening, empathy, problem-solving and clear communication. Customer service is the support we offer the faculty, staff, and student before, during, and after the class to ensure a positive experience.

This position also assists with the audiovisual and recording needs at college events held off-campus, including the commencement ceremony.

Work hours

Technical support is provided during the day, evenings, and weekends. The candidate must be able to work various shifts.


New hire: $50,212 *

Incumbent: $56,740

* This amount reflects a 13% salary suppression in effect for the first 24 months of employment.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


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Open until filled.


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.