Job Information

CUNY Performing Arts Theatre Specialist  - Audience Services Specialist in New York, New York

Performing Arts Theatre Specialist - Audience Services Specialist

Job ID



John Jay College

Full/Part Time






John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

The College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.


Reporting to the General Manager, the Audience Services Specialist of the Gerald W. Lynch Theater is responsible for the full spectrum of front of house services for all events, meeting high standards of delivery and customer service in a fast-paced environment with a staff of 30 ushers. Located in the heart of New York’s theater district, the GWLT hosts 250+ days of international and local performing arts, corporate, non-profit and governmental organizations as well as high- profile John Jay College events. The activities of the GWLT are revenue-generating and have the potential to greatly impact academic departments across the college. In addition to the CUNY description above:

  • Self-directed design of internal event plans to safety and effectively usher audiences through shared entrances and spaces without disrupting college activities.

  • Understand and implement College and Management goals.

  • Be present at client site visits and events to execute client goals, event logistics including overseeing concessionaries, custodial, covid screenings, ADA compliance, fire safety.

  • Execute all stages of usher recruiting, onboarding, training, and management, including biweekly payroll.

  • Establish and maintain a safe and harmonious work environment for colleagues and staff.

  • Develop and distribute campus wide marketing campaigns.

  • Maintain cleanliness, safety, and working condition of front of house equipment, place work orders.

  • Prepare reports as requested.

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment. All CUNY employees must reside within a commutable distance to their campus.


Bachelor's degree and four years' related experience required.


  • Four years’ experience in front of house services in a management capacity

  • Excellent personal presentation and professionalism maintaining poise in challenging situations

  • Strong self-directed work ethic and leadership skills. Must thrive in a fast-paced environment

  • Knowledge of MS Office suite, photoshop, powerpoint, and scheduling apps


Administers performing arts center programs, as well as productions in other College venues throughout the year.

  • Assists management in program planning and goal-setting

  • Participates in building relationships between the center and external community and arts organizations

  • Collaborates with College academic and administrative departments to assure successful programs

  • Trains and supervise center staff

  • Assists with routine administration such as booking, scheduling, and maintenance of systems and equipment

  • Plans, prepares, and implements center-wide marketing plans

  • Coordinates efforts with technical personnel on designing and building of productions

  • Performs related duties as assigned. .

Job Title Name: Performing Arts Theatre Specialist


Higher Education Assistant




$52,267 - $62,411.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Posting opened until filled.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.