CUNY Research and Operations Specialist - LINCT Program - REVISED in New York, New York


The Office K-16 Initiatives at The City University of New York (CUNY) creates groundbreaking pathways for young New Yorkers to envision and achieve success. Our goal is to help NYC Public school students make a successful transition to college, careers and life beyond.

Lessons in Navigating College Transitions (LINCT) is a college access program whose primary goal is to reduce traditional barriers to enrollment at CUNY. The program boasts an inventive curriculum for NYC public high school seniors who have not met traditional benchmarks for college readiness, yet are on-track to graduate. By delivering credit-bearing LINCT courses and providing intensive, cohort-based professional development and coaching to DOE teachers, LINCT strives to increase college readiness in this targeted population and reduce the need for remedial coursework in CUNY institutions. During the 2017-2018 school year, over 3,000 students in 80 high schools enrolled in one or more credit-bearing LINCT courses, and we will expand to 4,000 students in over 100 schools in fall 2018.

Under the direction of the LINCT Director and the LINCT Program and Operations Manager, the LINCT Research and Operations Specialist is responsible for jointly supporting all programmatic, non-instructional elements of LINCT. This organized and dynamic individual belongs to the LINCT Program and Operations Team, whose charge is to ensure that all aspects of the Program run smoothly. Efficient program and operations thus enables the team’s instructional staff members to focus on supporting LINCT classroom teachers in NYCDOE schools. The Specialist’s duties include but are not limited to the following:

  • Collaborate with the LINCT instructional team, the DOE, and CUNY’s Office of Research, Evaluation & Program Support to design and conduct on-going implementation research aimed at identifying emerging successes and challenges that can inform LINCT’s work with teachers and students in real-time.

  • Perform survey research, statistical modeling and analysis; evaluate program data and create reports, dashboards and utilization summaries for internal and external meetings and publications, and respond to routine and ad hoc data requests.

  • Manage LINCT’s existing data and knowledge management systems and create new systems, as needed; train LINCT staff and partners on said systems, may supervise data entry support staff.

  • Create and conduct focus groups, surveys, phone calls, and interviews with students, teachers, principals, and others.

  • Collaborate with the LINCT Program and Operations Manager and the DOE central office staff to plan and execute all programmatic aspects of the program, to solve problems, and to implement project changes as needed.

  • Visit schools and principals.

  • Create and deliver presentations and reports about LINCT.

  • Actively participate in the larger efforts of the Office of K-16 Initiatives.


Bachelor's Degree and four years' relevant experience required.

Other Qualifications

  • Bachelor’s Degree in business, statistics, or other related field; related Master’s Degree preferred.

  • Four years’ work experience in public education and/or research preferred.

  • Detail oriented and accurate with sound research, analysis and data management skills.

  • Formal training in quantitative and/or qualitative data analysis.

  • Experience designing and overseeing research projects. Experience conducting qualitative studies a plus.

  • Experience using data management and analysis and/or project management software

  • Experience building and managing a database

  • Interest in learning about and promoting urban post-secondary education policy issues, and the field of college and career readiness.

  • Ability to work productively in a dynamic student-focused and customer responsive office.

  • Excellent writing, proofreading, and editing skills.

  • Strong interpersonal communication and presentation skills with ability to work effectively with a diverse community of learners, students, faculty and staff in a large centralized public university system.

  • Strong organizational and follow-through skills to execute work plans, prioritize work, coordinate multiple assignments and meet deadlines.

  • Computer proficiency using Google Docs, social media platforms and CRM tools preferred.

  • Ability to travel across the five boroughs of New York City preferred.


Participates in the daily coordination of academic and administrative activities of a College's specialized academic program under management direction.

  • Supports program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, and retention.

  • Recommends, implements and evaluates strategies to expand program offerings

  • Prepares analytical and statistical reports for management

  • Develops and maintains relationships with various College offices to improve student and faculty services

  • Serves as resource expert regarding program policies and procedures

  • Oversees office recordkeeping; manages updates of program web and print materials

  • May supervise office operations and/or department budget

  • Performs related duties as assigned.

Job Title Name: Academic Program Specialist


Higher Education Assistant




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


For full consideration, submit a cover letter and resume online via CUNY’s web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined

You can view and apply for this job at:;=A&JobOpeningId;=19525&SiteId;=1&PostingSeq;=1


**___Opened Until Filled_______


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Research and Operations Specialist - LINCT Program - REVISED

Job ID: 19525

Location: Central Office

Full/Part Time: Full-Time

Regular/Temporary: Regular