CUNY Student Life Specialist – Residence Hall in New York, New York


ABOUT JOHN JAY COLLEGE John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) located steps from Lincoln Center at the cultural heart of New York City under the leadership of a new president, Karol V. Mason. John Jay is an internationally recognized leader in educating for justice and committed to the advancement of justice and just societies around the world. A Hispanic-serving institution that has been ranked third in the nation in black student success and a top ten institution for promoting student social mobility, John Jay is proud to serve a diverse and dynamic student body that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.

Founded in 1964, John Jay College is known for preparing its 15,000 students to serve the public interest as ethical leaders and engaged citizens. A public liberal arts institution offering bachelor’s and master’s degrees and participating in the doctoral programs of the Graduate Center of the City University of New York, the College offers traditional criminal justice-related programs and a growing portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. Students can choose from 31 majors, 13 master's degree programs, and two doctoral programs.

In 2011, the college opened a new 600,000 square foot building with a black-box theater, state-of-the-art lab space, a moot court, and a variety of virtual learning settings. Over the past 12 years, the college has experienced unprecedented faculty hiring and expansion of its curricular offerings. John Jay College is committed to diversity and inclusion and seeks colleagues who thrive in multicultural academic environments.

POSITION OVERVIEW The Student Life Specialist - Residence Hall will enter the Division at a time of growth and creative energy under the Vice President for Enrollment Management and Student Affairs. The Division provides an array of intellectual and experiential opportunities for students to become engaged citizens through its various departments which support enrollment and persistence, student organizations, social events, athletics, theatrical productions, community and service learning opportunities, as well as student support services that enhance their collegiate experience.

Reporting to the Student Housing Manager, (Associate Director) the Student Life Specialist for Residence Life coordinate residential life functions in John Jay’s Residence at the New Yorker Hotel. This position supports the Office of Residence Life in its mission to foster a clean, safe, positive, and inclusive community environment for the 250 students in John Jay’ Residence at the New Yorker Hotel. This position is classified temporary because this is a 12-month, live-in position which may continue depending on funding. Although the majority of the position will function as described below, some aspects are subject to change due to evolving departmental needs.

General Duties:

  • Work hours in the Office of Residence Life or at the Residence Hall (approximately 35 hours/week)

  • In conjunction with Associate Director, oversee the in-hall departmental programming model.

  • Assist in supervision of departmental programming model including program approval, execution, and assessment.

  • Regularly attend Resident Assistant programs.

  • Primary receiver of telephone and email inquiries and visitors to the office. Responsible for communicating effectively, verbally and in writing, to customers and other stakeholders modeling strong customer service techniques.

  • Oversees orientation, training, supervision, and regular evaluation of four (4) Resident Assistants and Student Administrative Staff..

  • Participate in and assist with the development and delivery of weekly meetings with Resident Assistants and Associate Director to develop and review goals, outcomes achieved, discuss issues, recognize contributions, provide and solicit feedback.

  • Assist in assessment of skills and development of Resident Assistants while providing experiences, opportunities, and training, which challenge and support their development.

  • Attend all departmental and divisional training sessions and workshops, as required.

On-Call/Emergency Response Serves as a member of the on-call rotation team for assigned after-hours/weekend/holiday to address any residence hall based emergencies; this includes Fall Break, Winter Break, Spring Break and Summer Recess.

  • Use departmental protocol to respond to crisis or emergency situations which includes providing guidance to paraprofessional staff and students.

  • Provide appropriate post-crisis referrals and follow-up with students and staff.

Student Conduct/Community Standards The Student Life Specialist for Residence Life is expected to model and communicate standards of behavior necessary for maintaining an atmosphere conducive to academic learning and positive community living, including educating residents of campus policies and procedures.

Student Life Specialist for Residence Life is responsible for confronting all policy violations within residential communities and for impressing upon residents their responsibility for their own actions. Student Life Specialist for Residence Life also help students understand the realistic consequences of their behavior when documented.

  • Serve as the hall’s primary judicial officer for low-level conduct; and help create a positive community environment in which students assume responsibility for their actions.

  • Meet with students in violation of Residence Hall policies, adjudicate cases, and sanction students accordingly.

  • Document incidents, write judicial reports, correspond effectively with students through appointment and sanction letters.

  • Collaborate with other departmental and College offices such as Public Safety, Counseling/Health Services and Student Life.

Special Events and Commitments It is important to recognize that the demands of a live–in position are different from in other jobs. The following events/time periods are mandatory and offer less time flexibility than usual weeks:

  • Resident Assistant Training— one week at the beginning of each semester (includes night/weekend responsibilities)

  • Hall Opening/Closing—full days to cover hall responsibilities to be shared with Associate Director including Opening Weekend

  • Mandatory Marketing Events (Open House Days/Accepted Student’s Day Events)—one-two weekend days each semester

  • Emergency duty coverage when College is closed—Shared with Associate Director (Fall Break including Thanksgiving, Winter Break including Christmas and New Year’s Day, and Spring Break)

  • Liaison and duties various associated with the CUNY Foster Care Program and commencement.

This is a 12-month, live-in position which may continue depending on funding.


Bachelor's degree and four years' related experience required.

OTHER QUALIFICATIONS The successful candidate will possess:

  • A master's degree and at least four years of progressive experience in higher education.

  • Excellent supervisory and organizational skills.

  • Excellent customer service and customer follow up skills.

  • Ability to communicate effectively with students, faculty, parents and staff members.


  • Develops and implements programming, services, and learning opportunities for students, promoting the personal development of a diverse student population.

  • Administers one or more student affairs programs, providing program management, assistance with policy development, supervision and training of all professional and support staff, budget monitoring, and report preparation

  • Serves as a resource to student groups and/or populations as a consultant and advocate for their concerns

  • Researches and stays current on higher education programs, trends, and issues with student impact

  • Produces workshops and materials to support student programs; manages on-line communities; develops on-line social networking activities, and develops and maintains multimedia content on program web sites

  • Performs related duties as assigned.


Higher Education Assistant





CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Review of resumes to begin July 10, 2018. Posting closes on July 23, 2018.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Student Life Specialist – Residence Hall

Job ID: 18969

Location: John Jay College

Regular/Temporary: Temporary