Job Information

CUNY Student Success Advocate in New York, New York

Job Title: Student Success Advocate

Job ID: 22290

Location: Guttman Community College

Full/Part Time: Full-Time

Regular/Temporary: Regular


Guttman Community College at CUNY seeks dynamic, entrepreneurial and student centered specialists to become a Student Success Advocate supporting students' academic, professional, and personal success and persistence from recruitment through graduation. This position is expected to start August 2021.

The Stella and Charles Guttman Community College is the City University of New York’s newest community college in 40 years. As a very young institution, Guttman Community College requires flexibility and a broad range of skills and competencies from candidates in every position. Located in midtown Manhattan, Guttman was established with the goal of significantly improving student learning, retention and graduation, by rethinking community college education and practice. Guttman Community College is a federally-designated Hispanic Serving Institution with a culturally diverse student body drawn from across New York City. The College is committed to using a range of innovative approaches in order to achieve its goals and to improve student persistence and completion. The College admitted its first cohort of 300 students in August 2012. At full capacity, Guttman will enroll 3,000 to 5,000 students. Before applying, candidates are strongly encouraged to visit the Stella and Charles Guttman Community College website ( to learn more about the new institution.

Reporting to the Associate Director of Student Support and Academic Advising, the Student Success Advocate will be responsible for supporting the success of incoming, first-year, and continuing students. Prior to students' matriculation, the Student Success Advocate help prospective students understand the College's educational model.

Additional responsibilities will include, but are not limited to the following:

  • Perform Admissions-related duties including, but not limited to, conducting group and individual information sessions for students and supporters, facilitating orientation sessions, and presenting to professionals such as counselors and teachers.

  • Assist with development, coordination, and facilitation of the Guttman Summer Bridge Program.

  • Manage and monitor a caseload of first-year students, monitoring and tracking student progress toward degree using technology and other means.

  • Assist students with registration and continuous enrollment as well as navigating course selection, policies, and procedures.

  • Plan and facilitate sections of a year-long, weekly first year group advising session for students in the caseload, a required component of the first-year experience; lead weekly sessions and collaborate with faculty.

  • Conduct proactive advisement for all students on course enrollment, early career choices, academic standing, and other policies; aid in the promotion and implementation of timely degree attainment measures, including interventions related to academic status and success.

  • Meet with instructional team members to plan activities and monitor student progress.

  • Train students in the utilization of web-based platforms such as Degreeworks, CUNYfirst, Blackboard, Starfish, and Digication.

  • Report on activities and outcomes; assist with report-writing, assessment, and data collection.

  • Serve on appropriate College and University Committees, as needed.


A Master's degree in an appropriate discipline (e.g., counseling, guidance, social work, or psychology) and two years' related experience.

Preferred Qualifications:

  • Three or more years of counseling, academic, and/or career advising/student development experience with diverse student populations, particularly under-prepared high school or college students in an educational setting or program

  • Crisis management experience strongly preferred

  • Experience working in learning communities

  • Multilingual ability preferred with strong presentation, verbal, and interpersonal communication skills to successfully work with and present to diverse audiences

  • Experience working well with linguistically, culturally and academically diverse students

  • Strong work ethic, character and personal integrity, and ability to work with the utmost professionalism, discretion, and confidentiality

  • Detail oriented with strong writing, analytical, evaluative, and organizational skills

  • Ability to work well in a time-sensitive, dynamic, student centered and responsive office

  • Flexibility to work evening hours and occasional weekends


Provides educational programs, academic advice, and counseling assistance to students in one of CUNY's comprehensive support programs.

  • Provides advice and counsel to students covering academic, social, career, and related issues, making appropriate referrals as needed

  • Determines areas of need and develops and teaches orientation programs, seminars, student workshops, and other activities

  • Develops interventions related to student academic status and success

  • Reports on activities and outcomes, assisting with report-writing and data collection

  • Collaborates with academic and student support departments to ensure students are utilizing available services and programming

  • Performs related duties as assigned.


Higher Education Assistant




$64,081 – $74,621

Salary commensurate with education and experience.

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Before applying, candidates are asked to visit the Stella and Charles Guttman Community College “Why Work at Guttman – Model Guttman Employee” website ( to learn about the many attributes of the model employee for Guttman.

Visit, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID (22290) or Title (Student Success Advocate). Select "Apply Now" and provide the requested information.

In order to be considered for the position, candidates must upload as one document, by the closing date:

  • A cover letter that highlights your education and experience and what would make you a Model Guttman Employee

  • Resume/CV

  • Contact information for 3 professional references.

Incomplete applications will not be considered.


April 28, 2021


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.