CUNY Systems Engineer/Administrator (IT Associate, Level 3) - Macaulay Honors College in New York, New York


I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Associate




In collaboration with eight of CUNY’s senior campuses, Macaulay Honors College (MHC) provides the most promising undergraduate students with an elite academic program of interdisciplinary seminars, personalized advisement, and experiential learning supported by dedicated funding for study abroad, internships, and research. With an entering class of approximately 550 students distributed on campuses across the five boroughs of New York City, Macaulay’s student body embraces the diversity of New York and represents the best and brightest of our next generation of leaders.

Reporting to the IT Manager, and working in collaboration with members of the IT Department, the Systems Engineer/Administrator will provide hardware and software support primarily to staff, as well as to faculty and students. S/he will assist in maintenance, implementation, troubleshooting and support for servers, desktop applications, and mobile devices, as well as IP telephony systems and multimedia. This is a hands-on, highly technical position and not managerial.

Duties include but are not limited to:

  • Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, such as system capacity (storage, memory, and CPU);

  • Performs and oversees systems administration activities for Active Directory, Exchange, McAfee, Linux, Backup Infrastructure, LAMP servers;

  • Prepares and assists with software upgrades for a mixed environment of Mac, Windows, Linux, VMware and McAfee;

  • Develops and implements creative solutions to effectively automate application workflows, routine processes, and technical and procedural changes on an ongoing basis;

  • Ensures business continuity by analyzing system performance and logs; proactively identifies, investigates, and resolves application issues;

  • Assists in budget management, purchasing requisitions, and annual inventory;

  • Facilitates communication between helpdesk and staff regarding services provided including access and usage policies, etc.; and

  • Performs other duties as assigned.


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


A preferred candidate should have:

  • Bachelor’s degree in a technical discipline from an accredited college or university.

  • Excellent communication, writing, and customer service skills.

  • Demonstrated experience on a multi-platform environment of macOS, Linux and Windows.

  • Experience as a Systems Administrator with demonstrated experience managing Active Directory Services, Exchange, McAfee Enterprise suite, LAMP and open-source solutions.

  • Demonstrated experience using command line for Mac, Linux and Windows.

  • Demonstrated hands-on experience with server operating systems such as Windows Server 2008 and 2012, Linux and macOS.

  • Experience configuring and managing VMware infrastructure.

  • Experience with DNS, DHCP servers in Windows server-client environment.

  • Knowledge and hands-on experience on VLAN’s, IP Addressing, subnetting, VLSM and ARP, reverse and proxy ARP, TCP/IP stack, etc.

  • Experience in Cisco VoIP and switches.

  • Networking, routing and firewalls experience.

  • Knowledge of email filtering solutions.

  • Exceptionally well-organized and able to effectively analyze and resolve complex problems while rendering sound resolutions, and have the ability to articulate goals and manage multiple resources and priorities.

  • Ability to work productively as an individual contributor and collaboratively as a team member in a fast-paced, time-sensitive, customer-responsive, and team-oriented environment.

  • Proficient usage of command line on Windows, Mac and Linux.

  • Competency in creating scripts on Bash, PowerShell, etc.

  • Advanced experience with managing and administering Windows and Linux servers, and Mac and Windows clients: installing, configuring, upgrading, and maintaining.

  • Extensive experience managing McAfee ePO and tools for Windows and Mac: McAfee ENS, McAfee Native Encryption, etc.

  • In-depth understanding of and experience with managing/administering email messaging platforms such as Microsoft Exchange.

  • Proven knowledge of VMware virtualization technologies and SAN storage.

  • Strong experience with Cyber Security concepts, TLS/SSL, encryption methodologies, PKI, PGP, etc.

  • Comprehensive understanding of Active Directory server-client implementations.

  • Current certification in MCSA (Widows Server 2012); CompTIA Network+, CompTIA A+.

  • Ability to work evenings and weekends.




CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Click on "Apply Now" below which will bring you to the registration screen. If you are a new user, you must register to apply. If you already have a user ID, please use your existing ID to apply. Make sure to upload a cover letter, resume, and contact information for three (3) professional references (name, title, organization, phone number, and email). Please upload all documents in Word or PDF format as one file.


April 15, 2019 (REVISED)


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: Systems Engineer/Administrator (IT Associate, Level 3) - Macaulay Honors College

Job ID: 20280

Location: Graduate Center

Regular/Temporary: Regular