Job Information

CUNY University Deputy Director of Financial Aid (Multiple Vacancies) in New York, New York

Job Title: University Deputy Director of Financial Aid (Multiple Vacancies)

Job ID: 20710

Location: Central Office

Full/Part Time: Full-Time

Regular/Temporary: Regular


The University Office of Student Financial Assistance (OSFA) serves as the central administration support system for the individual financial aid offices of the University’s 25 colleges and institutions across New York City.

Reporting to the University Executive Director of Financial Aid, the University Deputy Director of Financial Aid will be the primary liaison with the 25 campus-based Financial Aid Offices for management operations, financial aid compliance issues, and the financial aid systems services. As a senior member of the OFSA, the University Deputy Director has a leadership role that is responsible for developing and implementing strategic long-range planning and policies for University-wide financial aid matters, as well as leading the OFSA in the absence of the Executive Director.

The University Deputy Director is also responsible for preventing or reducing monetary disallowances by funding agencies due to non-compliance with governing regulations in the administration of the financial aid programs, and conducts staff training on interpreting and applies regulatory requirements to prevent audit disallowances.

Primary responsibilities will include, but are not limited to:

  • Manages financial aid systems services with the college financial aid offices and the staff at CIS.

  • Ensures that all campuses are in compliance with federal and state financial aid laws and regulations.

  • Oversees audits and compliance reviews of various financial aid programs and functions and ensures university-wide compliance with federal and state financial aid laws and regulations.

  • Counsels and collaborates with senior CUNY administrators in the implementation of new CUNY initiatives and new federal programs, operations process flow, design, etc., and resolution of current systems problems.

  • Resolves audit problems with CUNY departments and external agencies or auditors; advises colleges during program reviews and audits; and attends entrance/exit conferences.

  • Keeps abreast of proposed legislation, new programs, and policies, and informs the University.

  • Develops and conducts systems-related training for college financial aid office staff on current and new systems.

  • Evaluates financial aid packaging functions and implements best practice strategies to streamline workflows and improve office efficiency and customer service.

  • Identifies potential areas of exposure for CUNY colleges and helps them correct inconsistencies in their interpretation of policy.

  • Utilizes risk management methodologies to identify and address conditions that expose the University to potential losses of resources and liabilities, and develops ways to strengthen existing safeguards and improve policy interpretations.

  • Serves as liaison to college financial aid office staff with student system problems and resolves systems problems regarding applicability of existing policies.

  • Responsible for communicating new programs and policies to the CUNY financial aid community and for the accurate and timely processing of all financial aid applications.

  • University liaison for various financial aid and enrollment management committees.


Bachelor's degree and eight years' related experience required.


  • Advanced degree strongly preferred.

  • In-depth knowledge and understanding of federal and state financial aid regulations, office operations, large scale computerized financial aid processing systems as well as experience with an ERP implementation for student financial aid modules, systems and re-engineering/re-organizing business processes, and current and emerging best practices.

  • Strong analytical, evaluative, and research skills with ability to produce accurate results as an individual contributor and as part of a team.

  • Demonstrable leadership and managerial skills with experience developing and training staff.

  • Ability to preserve the integrity and confidentiality of information and to use sound judgment to make decisions and resolve problems diplomatically.

  • Strong presentation skills with experience presenting to senior and executive management, and exceptional writing, oral, and interpersonal communication skills.

  • Strong organizational skills and ability to successfully establish plans, manage, and complete concurrent assignments in a dynamic and deadline sensitive office.

  • Proficiency in Microsoft Word and Excel; ability to learn and apply other software products.


Directs University-wide student financial assistance programs, systems and related activities to accomplish enrollment/retention goals and comply with applicable laws, regulations, and policies.

  • Partners with campus financial aid offices and others to deliver financial aid and financial literacy programs, oversee account reconciliations, and maintain records as per requirements (FERPA, FELP, etc.)

  • Interprets and applies relevant laws and regulations to the University's financial aid, tuition, work study and other policies and programs

  • Oversees creation of required federal, state and institutional financial aid reports, disclosures and surveys (FISAP, IPEDS, etc.) and reconciles financial and statistical data

  • As a compliance officer for Federal Title IV and state financial aid programs, ensures compliance and integrity of awards/disbursements

  • Develops, implements, and audits internal controls and procedures across campuses to minimize risk exposure

  • Supports campus and University offices in implementing and managing related PeopleSoft Campus Solutions modules and related technologies

  • Performs related duties as assigned.


Higher Education Officer




Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:


July 13, 2019


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.