Job Information

CUNY University Student Records Manager (Higher Education Associate) in New York, New York

University Student Records Manager (Higher Education Associate)

Job ID



Central Office

Full/Part Time




Add to My Favorite Jobs


The Office of the University Registrar (OUR) serves to ensure academic integrity by communicating institutional policies and is a resource for all members of the college community. OUR fosters an environment that supports students, alumni, faculty, and administrators, staff and the community in order to promote the educational mission of the University.

Reporting to the University Director of Records and Policy (Deputy University Registrar), the University Student Records Manager provides leadership within OUR by supervising dedicated staff and the daily operations of select university-wide student records systems, serving as a central resource for CUNY Registrar’s Offices, and overseeing initiatives and correspondence between central administration and campus communities. This position supports excellence in student services at every opportunity.

Key responsibilities of the University Student Records Manager include but are not limited to :

  • Oversee all End of Term processes which may include collection of grades, academic action communications, and processes functions of Deans List, Honors, Awards, and Post Enrollment Requisite Checking

  • Oversee the graduation audit process for both Undergraduate and Graduate candidates; manage staff , review and recommend enhancements to processes, and ensure that necessary resources are readily available

  • As an office leader, convey the Office’s vision and execute the strategic objectives of OUR

  • Train and develop entry- and mid-level staff; analyze and delegate assignments to ensure maximum utilization of team

  • Provide governance in designing, developing, and implementing technologies to enhance and support records and registrations services

  • Project outcomes for services offered at the program, department/division, or campus level; measure and evaluate effectiveness of student services and prepare reports for executive decision-making.

  • Participate in the collection, entry, and retrieval of student record data as directed by the Registrar; maintain confidentiality of all student, associate, and/or University information

  • Represent the Registrar at key meetings with Deans and Department Chairs, and act on his/her behalf as directed


1) Until further notice, this is a hybrid position, eligible to work remotely and work on-site in the office.

2) Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.


Bachelor's Degree and six years' related experience required.

The successful candidate will have the following preferred knowledge, skills, and abilities:

  • Four to six years of progressively increasing responsibilities in college admissions, application processing, academic credential evaluations, or records management, including supervising related operations

  • Familiarity with issues typically associated with curriculum, governance, transfer admissions, evaluations of transcripts, and granting of transfer credit

  • Strong aptitude for working in an online environment with customized internal computer programs and/or systems; experience using databases and reporting tools (i.e. CRM, Oracle/PeopleSoft, PeopleSoft Query, SQL and Crystal Reports)

  • Experience using Tableau or other analytic/statistical software package

  • Strong communication competencies, especially in regards to written, presentation, and interpersonal skills

  • Strong analytical, evaluative, and research skills, supplemented with ability to establish plans, manage multiple assignments and meet deadlines

  • Commitment to service excellence and professionalism

  • Ability to understand technical terminology and educate constituents at all organizational levels


Manages one or more centralized student enrollment functions and related data, systems and technologies.

  • Maintains operational responsibility for centralized enrollment functions which support activities such as registration, records management, and advisement

  • Audits and validates business practices, data, and reports related to CUNY's primary administrative system (CUNYfirst)

  • Maintains consistent enrollment practices based on established policies and guidelines

  • Works with campus and University-level offices to coordinate student enrollment/records functions and address systems performance issues

  • Manages and trains staff

  • Performs related duties as assigned.


Higher Education Associate




Annual salary starting between $67,784 - $82,298, commensurate with education, credentials, and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

IMPORTANT NOTICE: Health Plan Coverage for Employees Hired on or after October 1, 2022

City of New York employees and employees of Participating Employers and their eligible dependents hired on or after October 1, 2022 will only be eligible to enroll in the Emblem Health HIP HMO Preferred Plan and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.

After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365th day period. If a new health plan is selected, the new plan will be effective on the 366th day. Only after the 365th day can the employee participate in any Annual Fall Transfer Period.

An employee who needs to request an exemption from the required enrollment in the HIP HMO Preferred Plan can do so by submitting a HIP HMO Opt-Out Request Form to Emblem Health. An employee, or eligible dependent, must meet certain criteria and the request must be approved by Emblem Health before the exemption is granted. The HIP HMO Opt-Out Request Form and HIP service area are available on the Emblem Health website.


For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is: HRAM FL.HRS CG SEARCH FL.GBL?Page=HRS APP JBPST FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=26192&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service –>Careers


Open until filled


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.