Job Information

CUNY Virtual Infrastructure and Storage Administrator (IT Associate Level 1, 2 or 3) in New York, New York

Job Title: Virtual Infrastructure and Storage Administrator (IT Associate Level 1, 2 or 3)

Job ID: 22743

Location: School of Professional Studies

Full/Part Time: Full-Time

Regular/Temporary: Regular


I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Associate




For over 15 years, the CUNY School of Professional Studies (CUNY SPS) has been leading online education in New York. Notable for offering the most online bachelor’s and master’s degree options at the City University of New York, and for serving transfer students as the University system’s only undergraduate all-transfer college, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers.

The School’s growth has been remarkable, with twenty-four degrees launched since 2006. Enrollment has risen by more than 30% in the last four years to over 4,000 students in the credit-bearing programs. Thousands more are enrolled in non-degree and grant-funded workplace learning programs. In addition, the School has an active alumni network and has established the CUNY SPS Foundation, which offers multiple scholarship opportunities to current students.

CUNY SPS has consistently been named by U.S. News & World Report as one of the country’s top online institutions. This year, the School was ranked in the top 2% in the nation on the publisher’s list of the 2021 Best Online Bachelor’s Degree Programs.

The Virtual Infrastructure and Storage Administrator is a self-motivated, hands-on IT professional responsible for designing, implementing, maintaining, troubleshooting daily issues and creating solutions for improving the Virtual Infrastructure and Storage infrastructures with products like vSphere, Horizon 7.*, VRealize and NetApp NAS; including some administration of Windows 2008/2012/2016 servers and Linux Environment.

Reporting to the System Administrator, the Virtual Infrastructure and Storage Administrator duties include but are not limited to:

  • Install, Configure, Update, Patch and Troubleshoot VMware infrastructure (VMware ESXi server, VMFS, vCenter, VMware VMotion, VMware DRS, etc…).

  • Install, Configure, Update, Patch and Troubleshoot NetApp Storage infrastructure (Storage controller, disk shelves, storage arrays, etc…).

  • Administer and manage NetApp versions Data ONTAP, 7-mode, and cluster-mode; including provisioning storage LUNS, network access the storage via iSCSI/FCoE.

  • Design, Monitor, Troubleshoot and Update Linux and Windows VDI pools/desktops in VMware Horizon 7.* Environment.

  • Perform virtualization and data center project work when assigned.

  • Manage and troubleshoot issues that may arise with Cisco UCS hardware or software.

  • Work on all levels and types of issues for Virtualization, Storage and VDI.

  • Utilize technical knowledge of Windows, Linux, VMware, Cisco and NetApp to facilitate agile automation of CUNY SPS virtual environments.

  • Provide system performance and tuning as well as root cause determination in the event of failure.

  • Document network infrastructure using Microsoft Visio, PDF, etc. and update internal wiki knowledge base.

  • Conduct ongoing activities and testing to keep the virtualization infrastructure and associated services highly available and redundant for all workloads.

  • Perform other related duties as assigned.


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


  • Experience with VMware ESXi and the ability to demonstrate high level of expertise through the successful completion of complex tasks/projects assignments.

  • Experience monitoring and managing SAN and NAS infrastructures (NetApp filers, Synology, Dell) with the ability to demonstrate extensive knowledge of NetApp ONTAP (7-Mode and Cluster-mode).

  • Working knowledge of virtual desktop infrastructure (VDI) environment such as VMware Horizon 7.*

  • Working knowledge of Windows 2008/2018/2016 and Linux servers (Ubuntu, CentOS).

  • Knowledge of configuring and upgrading the Cisco FlexPod components (Cisco Nexus switches, Cisco UCS servers, Fabric Interconnects, etc.).

  • Experience using PowerShell, Python, Bash scripts, or equivalent scripting languages to automate and integrate systems.

  • Experience working with TCP/IP networking including management and troubleshooting tools such as ping, DNS, traceroute, SSH, nmap or Wireshark.

  • Experience working with public clouds – e.g., Amazon Web Services, Azure, Rackspace or Digital Ocean.

  • Demonstrated ability to articulate business needs and to translate these into technology solutions.

  • Excellent analytical skills, good project management skills, commitment to high quality customer service.

  • Ability to work in a demanding, fast-paced environment.

  • Awareness of IT industry trends and changes affecting medium to large institutions, including cybersecurity and information security

  • Strong communication skills involving written, oral and presentations.

  • A concern for accuracy, details, and quality.


Level 1: $72,209

Level 2: $79,677

Level 3: $89,639


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Visit, access the employment page, log in or create a new user account, and search for Job ID# 22743 or by Title. Select "Apply Now" and provide the requested information.

Candidates should attach a resume, and cover letter.


September 28, 2021


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.