Job Information

CUNY Academic ASAP Program Manager - Data Management and Program Strategy in Queens, New York

Academic ASAP Program Manager - Data Management and Program Strategy

Job ID



Queensborough CC

Full/Part Time





Reporting to the ASAP Executive Director, the position is responsible for the planning, execution and oversight of all retention and academic support initiatives, data analysis/data-informed initiatives, and key program administrative supervision areas for ASAP.

CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of the Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

In addition to the CUNY Title Overview, the ASAP Associate Director for Data Management and Program Strategy at Queensborough Community College will:

  • Collaborate with Executive Director and Associate Directors to strategize and define annual objectives including; retention, learning outcomes, evaluations, and recruitment target audiences

  • Support both recruitment and retention efforts working closely with the ASAP Associate Directors

  • Manage a cohort of ASAP students, maintain student master files

  • Oversee summer and winter session registrations, collaborating with necessary College representatives

  • Manage and organize MetroCard and textbook distributions

  • Conduct data assessment and analysis of retention, completion, engagement, recruitment and program performance

  • Represent the program in the ASAP central Tech Council and other centrally led initiatives as the main point of contact

  • Manage all data entries in the various ASAP data systems (i.e., ASAPi, Starfish) for accuracy and timeliness

  • Oversee ongoing data training and professional development for ASAP staff

  • Assist the ASAP Executive Director with all required program data reporting and collaboration with the offices of Institutional Research and IT units;

  • Supervise the Engagement Team to develop academic programming for both engagement and retention

  • Participate in the daily coordination of academic and administrative activities of a college’s specialized academic program under management’s direction

  • Support program development, student service delivery, outcome evaluation, student recruitment, enrollment, and retention.

  • Recommend, implement and evaluate strategies to improve program recruitment, engagement and retention

  • Prepare analytical and statistical reports for management, including monthly data reports for ASAP staff used to collaboratively develop action plans and next steps based on the data

  • Serve as resource expert regarding program data (ex: recruitment, retention, and engagement); maintain monthly/semester data summary reports for Director

  • Oversee professional staff, such as Career Specialist and Program Coordinators

  • Some evening and weekend hours may be required.


Bachelor's degree (Master's preferred) in an appropriate discipline and six years related experience.

The preferred candidate will have:

  • Ability to understand and communicate research innovation, methodology and terminology.

  • Strong background in applied data analysis and research.

  • Strong understanding of the needs of community college students.

  • Experience effectively managing and leading student engagement/retention teams.

  • Working knowledge of Budgets.

  • Experience with data management systems such as Starfish, tableau, Qualitrics, etc.

  • Demonstrated ability to work wellwith faculty, administrators, students, and external stakeholders.

  • Strong organization, project management, and facilitation skills.

  • Excellent written and oral communication skills.

  • Strong computer skills, particularly Microsoft suite, and aptitude to learn new systems as needed.

  • Experience designing and implementing academic support programs.

  • Knowledge and understanding of strategies important to student success.

  • Experience in project management.

  • Detailed oriented with strong organizational and problem-solving skills.


Accelerated Study in Associate Programs (ASAP) helps students earn their college degree as quickly as possible, by removing the financial, academic, and personal obstacles that many students confront. Key ASAP program features include a consolidated block schedule, cohorts by major, required full-time study and comprehensive advisement and career development services. Financial incentives include tuition waivers for financial aid eligible students, yearly textbook vouchers, and MetroCards for all students. Further information is available at

Reporting to the ASAP Director, the ASAP Manager is responsible for the daily administration of ASAP program activities.

  • Establishes semester block programs and manages and schedules all other academic support activities such as tutoring and workshops

  • Supervises planning and implementation of ASAP summer programming, including summer course taking, workshops, and the ASAP summer institute, and other special student activities

  • Assists Financial Aid, Registrar, and Bursar in evaluating student eligibility, finalizing registration, and verifying tuition charges

  • Assists the ASAP Director with required reporting and collaboration with other college units

  • Monitors and assesses data reports on a regular basis to ensure movement towards ASAP success benchmarks and to determine student support needs

  • Oversees advisement and delivery of comprehensive support services to ASAP students

  • Supervises professional and support staff

  • Performs related duties as assigned


Higher Education Associate




Commensurate with experience and qualifications.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Candidates must provide a resume and cover letter.


February 2, 2022

Review of resumes to begin immediately.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.