Job Information

CUNY Academic Support Coordinator - Learning Commons in Queens, New York

Academic Support Coordinator - Learning Commons

Job ID



Queens College

Full/Part Time




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Queens College of the City University of New York (CUNY) is a premier higher education institution in New York City. 20,000 highly diverse undergraduate and graduate students participate in liberal arts, science, and pre-professional programs delivered by a faculty and staff dedicated to supporting students to achieve academic excellence.

QC Learning Commons, the Academic Support unit for the college, aims to support and develop stronger and more confident students grounded in best practices and research, in the context of a minority-serving institution whose mission is to prepare our highly diverse students to become leading citizens in an increasingly global society. As such, QC Learning Commons is seeking candidates for the position of Learning Commons Coordinator.

Reporting to the Director of the Learning Commons, the Learning Commons Coordinator will be responsible for supporting and tracking activities to help students engage, learn and thrive, collaboratively working to promote retention, learning, and personal development for students.


In addition to the duties outlined in the CUNY Title Overview, tasks include, but are not limited to:

· Assist with the administrative running of the tutoring services offered in the center, which includes scheduling sessions, tracking sessions, troubleshooting issues as they arise

· Recruit, train and supervise peer tutors and peer administrative assistants

· Alongside the director, assist in the creation, promotion and facilitation of workshops, special events, and other projects that support academic momentum, persistence and retention

· Track and maintain data needed for the analysis of effectiveness of various initiatives and interventions

· Serve as the primary liaison to various internal and external stakeholders in an effort to increase partnerships and connect students to appropriate resources.


Bachelor’s degree required.

· 1 year of administrative experience in a higher education setting

· Demonstrated success in cultivating and maintaining productive relationships across disciplines and with a wide variety of student, staff, and faculty members

· Experience in the coordination of student activities, workshops, and events

· Supervisory experience

· Knowledge of and demonstrated ability to learn and work with a variety of database and predictive analytic software, such as Microsoft Excel, RStudio, EAB Navigate and Tableau


Provides operational and analytical support for a learning resource center.

  • Assists in providing academic resources such as tutoring, remedial and/or other targeted student support services

  • Maintains center records including student files; prepares reports and surveys; collects and maintains statistical data on center activities

  • Assists with the planning, scheduling and execution of training programs, lectures, workshops, meetings and special events

  • Acts as a liaison to various College offices to ensure smooth operations and quality service

  • Serves as resource person for students and faculty regarding center policies and procedures; conducts basic research as assigned.

  • May schedule individual and group sessions for students - May supervise part-time and/or clerical staff; may monitor department budget

  • Performs related duties as assigned.


Assistant to HEO




Salary range is $49,960-$60,394. Salary commensurate with education and experience.

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

Health Plan Coverage for Employees Hired on or after October 1, 2022 -- City of New York employees and employees of Participating Employers and their eligible dependents hired on or after October 1, 2022 will only be eligible to enroll in the EmblemHealth HIP HMO Preferred Plan and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.

After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365th day period.

If a new health plan is selected, the new plan will be effective on the 366th day.

Only after the 365th day can the employee participate in any Annual Fall Transfer Period. An employee who needs to request an exemption from the required enrollment in the HIP HMO Preferred Plan can do so by submitting a HIP HMO Opt-Out Request Form to EmblemHealth. An employee, or eligible dependent, must meet certain criteria and the request must be approved by EmblemHealth before the exemption is granted. The HIP HMO Opt-Out Request Form and HIP service area are available on the EmblemHealth website.


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Please note that the candidates must upload a cover letter describing related qualifications and experience, resume, and the name and contact information of three (3) professional references in any of the following formats: .doc, .docx, or .pdf format.

**Please use a simple name for the document that you uploaded, for example: JDoeResume. Documents with long names cannot be parsed by the application system.

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.


March 4, 2023