CUNY IT Senior Associate, Level 2 - Telephone Services (Provisional) in Queens, New York


I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.

I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


IT Senior Associate




Often referred to as “The Jewel of the CUNY system,” Queens College is a place of contrasts: an urban school in a suburban setting, where a large and diverse student body receives personalized attention. This formula has made us one of New York’s premier educational institutions.

With a mission to prepare students to become leading citizens of an increasingly global society, we offer a rigorous education in the liberal arts and sciences under the guidance of a faculty dedicated to both teaching and research. Our liberal arts, science, and pre-professional programs earn us high rankings in prestigious college guides such as the Princeton review America’s best value colleges. Our students graduate with the ability to think critically, address complex problems, explore various cultures, use modern technologies and information resources, and have won prominence in nearly every field.

Information Technology Services (ITS) at Queens College provides campus wide information technology support and telecommunication needs. ITS strategic services includes: supporting enterprise IT and applications; developing new technologies that advance the college’s core mission; upgrading and maintaining the campus network; operation of the Data Center, Help Desk and computer labs; application development and management and enterprise resource management.

In support of the campus mission, strategic plans and values, Queens College Information Technology Services (ITS) seeks to fill the vacancy of Telephone Services director in the division of Network Services.

Reporting to the Director of Network Operations and Infrastructure with wide latitude for independent initiative and judgment, the Director of Telephone Services will provide technical support and oversight for the telecommunications system and other related systems. The support services will include routine ongoing and ad-hoc telecommunication operations (i.e. PBX) based phone system, voicemail, installation and maintenance work design, configuration and installation and/or operation of all types of wide-area premise telecommunications systems other areas pertaining to analysis, development and implementation of telecommunications service and equipment selections.

Key responsibilities include, but are not limited to the following:

  • Manage Telephone Services staff

  • Operate and maintain telecommunication services

  • Provide technical support to campus community and ITS teams to resolve telecom and related issues

  • Analyze system logs and identify potential issues

  • Install and setup telecommunications equipment and cabling

  • Provide administrative and support services

  • Perform hardware upgrades and maintenance on the PBX

  • Troubleshoot the AVST Call Xpress, Avaya Vectors and Modular messaging

  • Tracking and record-keeping of telecommunications infrastructure, equipment and users

  • Interface with vendors and partners

  • Provide high level technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions

  • Monitor, review, recommend, test and implement new software revision/feature set/patch evaluation and trade studies, period system refresh


  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


Preferred Qualifications

  • Extensive telecom or computer technology experience preferred

  • Comprehensive experience of working with VoIP

  • Avaya/SPS Advanced System Administration, AVST system administration, and Information transport system experience

  • Knowledge of copper and fiber cable plants

  • Excellent communication skills




CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


If you are viewing this job posting on any website other than CUNYfirst, please follow the instructions below:

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Please note that the candidates must upload a cover letter describing related qualifications and experience, resume, and the name and contact information of three (3) professional references as ONE DOCUMENT in any of the following formats: .doc, .docx, or .pdf format.

**Please use a simple name for the document that you uploaded, for example: JDoeResume. Documents with long names cannot be parsed by the application system.


January 3, 2019


CUNY Job Posting: Information Technology/Technical


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: IT Senior Associate, Level 2 - Telephone Services (Provisional)

Job ID: 19796

Location: Queens College

Full/Part Time: Full-Time

Regular/Temporary: Regular